Pastry Operations Manager

Accor Hotels; Banff; On-site; CAD 60,000 - 70,000; Full time

Job summary

A luxury hotel chain is seeking a Pastry Operations Manager for their Banff location. The role involves overseeing daily pastry production, leading a small pastry team, and ensuring high standards of quality and consistency. Candidates should have at least 5 years of kitchen management experience, particularly in pastry operations. This position offers competitive compensation and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Employee travel program

Defined Contribution Pension Plan

One complimentary meal per shift

Qualifications

• Minimum 5 years of experience in kitchen management focused on pastry operations.
• Experience leading teams in high-volume environments.
• Strong operational knowledge of pastry production.

Responsibilities

• Oversee daily production and execution of pastries.
• Act as liaison between restaurant chefs and pastry team.
• Supervise and train pastry cooks and staff.

Skills

Kitchen management

Pastry operations

Leadership

Organization

Food safety

Communication

Job description

Company Description

A fantastic opportunity has arisen for a Pastry Operations Manager to be part of the Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

Competitive Salary: $60,000.00- $70,000.00 gross annually, based on previous experience and education.

Job Description

Reporting to the Executive Chef, the Pastry Operations Manager is responsible for overseeing the daily execution, coordination, and operational management of pastry and baked goods production across the property.

This role is focused on production planning, kitchen leadership, finishing and bake‑off execution, and cross‑department coordination, ensuring all pastry and dessert items are executed consistently, efficiently, and to standard across all outlets. While Restaurant Chefs retain creative ownership and direction of dessert menus, the Pastry Operations Manager ensures those concepts are operationally supported through the right systems, staffing, ingredients, and execution.

This is a hands‑on kitchen management role with a strong operational lens, ideal for a leader who thrives on structure, consistency, and execution excellence rather than creative concept development.

Key Responsibilities

Pastry Production & Execution

• Oversee the daily production, finishing, baking, and execution of all pastry and baked goods across the property.
• Lead a small pastry team responsible for bake‑off, finishing, plating support, and service readiness.
• Ensure all pastry items are executed consistently according to established standards and chef direction.
• Coordinate production schedules to support restaurant service, banquets, events, and in‑room dining.
• Maintain a strong presence in the kitchen during key production and service periods.

Coordination with Restaurant Chefs

• Act as the primary liaison between Restaurant Chefs and the pastry production team.
• Coordinate pastry and dessert requirements based on menu direction provided by Restaurant Chefs.
• Ensure all required ingredients, components, and execution details are in place to support dessert menus.
• Support Chefs in maintaining consistency and execution standards across all outlets.

Kitchen Leadership & Team Management

• Supervise, train, schedule, and support pastry cooks and production staff.
• Provide clear direction, coaching, and regular performance feedback to the team.
• Ensure efficient kitchen organization, clear workflows, and effective task delegation.
• Foster a professional, respectful, and collaborative kitchen environment aligned with Rimrock values.

Operational Systems & Standards

• Maintain and enforce SOPs related to pastry production, bake‑off procedures, storage, labeling, and food safety.
• Ensure full compliance with health, safety, and sanitation standards.
• Support the training of non‑pastry kitchen teams on proper handling or finishing of pastry items where required.
• Identify opportunities to improve efficiency, consistency, and execution through systems and processes.

Inventory, Planning & Cost Control

• Manage inventory, ordering, and par levels for pastry and baking ingredients.
• Monitor food cost, waste, yield, and portion control related to pastry production.
• Support forecasting and production planning aligned with business levels and menu needs.
• Maintain accurate records and contribute to cost‑control initiatives within the culinary department.

Qualifications

What You Bring

• Minimum 5 years of experience in kitchen management, with a strong focus on pastry operations or pastry‑adjacent production.
• Proven experience leading and supervising kitchen teams in high‑volume or multi‑outlet environments.
• Strong operational knowledge of pastry production, bake‑off systems, and finishing techniques.
• Ability to execute and manage pastry programs based on direction from senior culinary leadership.
• Excellent organizational, communication, and coordination skills.
• Solid understanding of food safety, sanitation, and kitchen operational standards.
• Calm, solutions‑focused approach in fast‑paced service environments.

Bonus if You Bring

• Experience in a hotel, resort, or multi‑outlet food & beverage environment.
• Experience supporting banquet and event pastry production.
• Comfort working with a mix of in‑house production and prepared or par‑baked items.
• Experience supporting operational rollouts, SOP development, or kitchen systems improvements.

Who You Are

You’re an operational leader at heart, organized, steady, and execution‑focused. You take pride in consistency, preparation, and setting your team up for success behind the scenes.

You’re a clear communicator and a natural coordinator, comfortable working across departments and translating creative direction into practical, executable plans. You lead calmly under pressure, value structure and standards, and believe great guest experiences are built through disciplined preparation and teamwork.

You may not be chasing the spotlight, but without you, nothing runs smoothly.

This is Rimrock. Stay moved.

Physical Demands

• Ability to stand for extended periods and work in a kitchen environment.
• Frequent bending, lifting, and carrying of food products and kitchen equipment (up to 25 kg / 55 lbs).
• Manual dexterity required for pastry finishing, plating, and production tasks.
• Ability to work early mornings, evenings, weekends, and holidays based on operational needs.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether you’re just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartisan at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out, confidentially, at [e-mail], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartisan to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.