Parts Advisor

Key Food Equipment Services LTD.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading food equipment service provider in Canada is seeking a Parts Advisor in Calgary. The ideal candidate will maintain relationships with technicians and manufacturers, source parts, and provide exceptional customer service. A background with ERP systems and strong communication skills are essential. You'll enjoy industry-leading compensation and a comprehensive benefits package while contributing to a stable, growing organization.

Benefits

Industry-leading compensation

Comprehensive group benefits

Training and development opportunities

Qualifications

• 2 years+ of customer service experience.
• Experience with a current ERP system an asset.
• Technically savvy with the ability to read manuals and identify parts.
• Customer focused with excellent communication skills.

Responsibilities

• Maintain positive relationships with service technicians and manufacturers.
• Review estimates and source parts.
• Problem solve and thrive in a fast-paced work environment.

Skills

Customer service experience

Communication skills

Technical proficiency

Attention to detail

Tools

ERP system

Microsoft Office

Job description

Key Equipment Services

Parts Advisor

$24 - $26 per hour

Who we are:

Key Equipment Services, a division of Heritage Food Service Group of Canada, is the largest food equipment service provider in Western Canada. We have 40 years of history, and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence, and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

A Day in the life:

The Parts Advisor is responsible for maintaining positive relationships with service technicians, the service team and manufacturers for parts identification, reviewing estimates, parts sourcing and problem solving. You must thrive in an extremely fast paced work environment with high deliverables.

What you bring:

• 2 years+ of customer service experience
• Experience with a current ERP system an asset
• Technically savvy with the ability to read manufacturer manuals and identify parts
• Customer focused with excellent communication skills (written and verbal)
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Demonstrated ability to work independently, follow instructions and apply critical thinking skills
• Ability to work accurately with attention to detail

Why work for us?

• Industry-leading compensation
• Each day brings new challenges and endless learning opportunities
• Comprehensive group benefits and retirement savings program
• Extended health, dental and LTD
• Training and Development Opportunities
• Industry leaders in Canada
• You will be part of a growing, stable organization, that is the industry leader in Canada

Our recruitment process:

• After completing your application through our career website or a job board, you will receive an email from Key, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @keyfood.ca; @applicantemail.com.
• If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.