Part-Time Retail Sales Associate

Fenix Outdoor; Banff; On-site; Part time

Job summary

A leading outdoor gear retailer in Banff is seeking a Retail Sales Associate to enhance customer experiences and drive sales. Ideal candidates are passionate about the outdoors and sustainability, possess strong interpersonal skills, and thrive in a collaborative environment. This part-time position offers competitive hourly pay and significant employee benefits.

Benefits

RRSP/DPSP retirement plan

Product discounts

Access to outdoor events

Commitment to sustainability

Qualifications

• Strong verbal and interpersonal skills.
• A track record of delivering great customer service.
• A passion for sustainability and the outdoors.
• Dependability and a proactive approach to work.
• Willingness to learn point-of-sale systems.
• Enthusiasm for teamwork.

Responsibilities

• Deliver exceptional customer experiences.
• Drive sales by helping guests make purchase decisions.
• Support daily operations like restocking and cash handling.
• Collaborate with the team to create a welcoming environment.
• Participate in local events to strengthen brand presence.

Skills

Strong verbal and interpersonal skills

Customer service experience

Passion for sustainability and the outdoors

Dependability

Willingness to learn

Team-oriented mindset

Job description

Store Location: Banff, AB
Compensation: $16.00-$20.25 per hour (dependent on experience)
Part-Time

Do you enjoy connecting with others and helping them feel confident and equipped for their next outdoor adventure? Are you energized by meaningful conversations, sustainable values, and a love for gear that lasts?

At Fjällräven, we believe that nature is for everyone, and our stores are places where curiosity, quality, and community come together. As a Retail Sales Associate, you'll be the face of our mission, helping every guest feel welcome, inspired, and ready to explore the outdoors with confidence.

Come walk with us.

WHAT YOU'LL DO

• Deliver exceptional customer experiences using our GUIDE program to help guests find the right gear, feel at home in nature, and connect with our sustainability mission
• Drive sales and conversions by asking great questions, sharing your product knowledge, and helping guests make confident purchase decisions
• Support day-to-day operations like restocking, cash handling, and keeping the sales floor clean and inviting
• Collaborate with your team to create a supportive, welcoming work environment that reflects Fjällräven's values
• Participate in local events and community activations that strengthen brand presence and guest loyalty
• Stay curious and informed: participate in training, learn about new arrivals, and keep up with our sustainability initiatives like the Arctic Fox Initiative and Down Promise

WHAT MAKES YOU A GREAT FIT

You don't need to summit Everest, but you do need to love helping others explore, learn, and feel good about their choices. You're reliable, curious, and comfortable in a retail setting. You bring a team-first mindset and genuine enthusiasm for the outdoors.

You bring:

• Strong verbal and interpersonal skills
• A track record of delivering great customer service and connecting with people of all backgrounds
• A passion for sustainability and the outdoors
• Dependability and a proactive approach to work
• Willingness to learn point-of-sale systems and retail operations
• Enthusiasm for working in a collaborative, values-driven team
• Preferred, but not required: Previous experience in retail, customer service, or a fast-paced guest-facing role

WHAT WE OFFER

Click here to learn more about Fjällräven benefits like:

• RRSP/DPSP retirement plan
• Product discounts and access to outdoor events
• A commitment to sustainability

ABOUT US

Founded in Sweden in 1960, Fjällräven creates premium outdoor gear rooted in sustainability, durability, and respect for nature. Our mission is to inspire more people to walk with nature through high-quality products and meaningful experiences.

INTERESTED?

To apply, please complete our brief online application. It’s the best way for us to get to see how you might contribute to our team. Apply today and help others feel at home in the outdoors!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.