Guest Services Agent

The Como Hotel; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local hotel is seeking a friendly and organized part-time Guest Services Agent to enhance the guest experience in Vancouver. This role involves direct communication with guests, managing check-ins and inquiries, and efficiently using technology to address needs. The ideal candidate enjoys assisting others, has excellent English communication skills, and is available for flexible hours including evenings and weekends. Join a dedicated team and help ensure memorable stays for guests.

Qualifications

• Must reside in Metro Vancouver and be able to reach the hotel within 30 minutes.
• Availability for part-time hours including evenings, weekends, and holidays.

Responsibilities

• Be the first point of contact for guest inquiries via phone, text, and email.
• Provide exceptional service to guests before, during, and after their stay.
• Respond promptly to guest inquiries and ensure they are resolved to satisfaction.

Skills

Excellent English communication

Time management

Organizational skills

Attention to detail

Technology proficiency

Tools

Cloudbeds

Whistle

Job description

Job Title: Part-time Guest Services Agent.

Location: The Como Hotel - 1825 Comox St, Vancouver, BC.

Employment Type: Part-time 15‑30 hours /week. Must be currently residing in BC and legally able to work in Canada.

Job Overview: The Como Hotel is seeking a friendly, organized, and service‑oriented Part‑Time Guest Services Agent to support our day‑to‑day guest experience. This role is ideal for someone who enjoys helping others, is comfortable using technology, and can work both independently and as part of a team. You’ll be the first point of contact for our guests, helping to ensure smooth check‑ins, clear communication, and memorable stays.

Key Responsibilities

• Be the first point of contact for guest inquiries via phone, text, and email.
• Provide exceptional service to guests before, during, and after their stay.
• Respond promptly to guest inquiries by phone, text, and email using our hotel cloud‑based systems (Cloudbeds, Whistle, etc.) and ensure they are resolved to satisfaction.
• Assist guests with check‑in, check‑out, and general questions throughout their stay.
• Use hotel cloud‑based systems (like Cloudbeds and Whistle) to manage bookings, payments, and communication.
• Coordinate with housekeeping and maintenance to ensure a seamless guest experience.
• Support the Guest Services Manager with operational tasks and on‑site assistance when needed.
• Resolve issues promptly and professionally to ensure guest satisfaction.
• Keep accurate records and follow hotel procedures and policies.
• Proactively check in with guests during and after their stay to ensure a smooth experience.
• Encourage satisfied guests to leave positive reviews on platforms.
• Monitor guest feedback and elevate any concerns to the Guest Services Manager.
• Support initiatives to improve the guest experience based on reviews and feedback trends.

Requirements

• Excellent English, both written and verbal communication skills.
• Resides in Metro Vancouver and can access the hotel within 30 minutes.
• Comfortable using technology and learning hotel software (training provided).
• Strong time management, organizational skills, and attention to detail.
• Availability for part‑time hours including evenings, weekends, and holidays.