Optics Customer Success Lead — Insights & Growth

NielsenIQ; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading consumer intelligence company in Toronto is seeking a Manager of Customer Success. You will be the primary point of contact for key clients in the North American vision care and optics sector, focusing on maximizing retention and supporting growth. The ideal candidate possesses a strong analytical mindset and a client-centric approach. This role involves managing relationships, delivering insights, and collaborating with global teams. The position offers a flexible working environment and various benefits.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 5-8+ years of experience in customer success, consulting, market research, or product management in relevant sectors.
• Strong understanding of the North America vision care/contact lenses industry is desirable.
• Experience working cross-functionally in a matrixed organization.
• Willingness and ability to travel within the U.S. as needed.

Responsibilities

• Manage relationships with key clients in the vision care/optics space.
• Lead onboarding and training for new customers.
• Deliver actionable insights to support client decision-making.
• Act as a trusted advisor in the optics industry.

Skills

Client-centric approach

Strong presentation skills

Analytical mindset

Proactive engagement with teams

Job description

A leading consumer intelligence company in Toronto is seeking a Manager of Customer Success. You will be the primary point of contact for key clients in the North American vision care and optics sector, focusing on maximizing retention and supporting growth. The ideal candidate possesses a strong analytical mindset and a client-centric approach. This role involves managing relationships, delivering insights, and collaborating with global teams. The position offers a flexible working environment and various benefits.