Operator, Security Operations Centre- Security & Investigation-1 Year Contract

Financecolombia; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution seeks a knowledgeable Security Operations Analyst in Toronto. The successful candidate will champion a customer-focused culture, analyze security operations, and assess risks. Preferred candidates will have an undergraduate degree and experience in critical incident management. The role offers a competitive rewards package, emphasizing career development within an inclusive environment.

Benefits

Performance bonus

Employee share ownership program

Pension plan matching

Health benefits from day one

Career development opportunities

Qualifications

• Undergraduate degree or college diploma preferred.
• Experience in critical incident management or security preferred.
• High degree of fluency in English; French/Spanish desirable.

Responsibilities

• Champion a customer-focused culture to deepen client relationships.
• Analyze issues and coordinate appropriate responses.
• Maintain knowledge of bank policies and regulations.

Skills

Client relationship management

Issue analysis

Risk assessment

Security operations

Communication skills

Customer service

Education

Undergraduate degree or equivalent

Tools

Microsoft Suite

Job description

Role Description

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. This role contributes to the overall success of Security Operations in Canada by ensuring that specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. All activities are conducted in compliance with governing regulations, internal policies and procedures.

Responsibilities

• Champion a customer‑focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
• Support the monitoring, collection, and compilation of incoming requests to identify issues that may impact the bank.
• Analyze identified issues, trends, and risks and coordinate appropriate responses based on established criteria.
• Disseminate findings to create a common operating picture and situational awareness for key stakeholders.
• Use established criteria to identify, categorize, and process information relevant to risk exposure.
• Disseminate information through verbal and written incident notifications and summary reports to management and stakeholders.
• Intake, triage, and action requests from internal and external stakeholders requiring support from Corporate Security.
• Assess risk, identify trends, collect supporting documents, and conduct effective risk mitigation practices throughout the documentation and escalation process.
• Operationalize the retrieval and preparation of evidence and supporting documents for use by internal customers and external partners to mitigate potential financial and reputational loss.
• Establish and maintain a liaison with law enforcement agencies and other financial institutions to foster collaboration in the investigation of criminal acts against the bank and the resolution of problems affecting bank security.
• Utilize systems used in the prevention, detection, analysis, and response to incidents that could impact Scotiabank employees, clients, or assets.
• Provide support to the Security Operations Centre as required or directed by management.
• Consider the bank’s risk appetite and risk culture in day‑to‑day activities and decisions.
• Maintain current knowledge of bank policies and regulations and comply with legal and regulatory requirements globally.
• Actively pursue effective and efficient operations within the area of responsibility in accordance with Scotiabank’s values, its Code of Conduct, and the Global Sales Principles, ensuring adequacy, adherence, and effectiveness of day‑to‑day business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
• Champion a high‑performance environment and contribute to an inclusive work environment.

Qualifications

• Undergraduate degree, college diploma, and/or equivalent related experience preferred.
• Experience in critical incident management, security, law enforcement, financial services, dispatching, call centre, customer service, or information technology is preferred.
• Working knowledge of bank IT applications, systems, and security controls.
• Working knowledge of Canadian retail banking products and services.
• Proficiency in Microsoft Suite.
• High degree of fluency in English with excellent written communication skills; French/Spanish desirable.

Benefits

Enjoy an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success. We offer a competitive rewards package, including a performance bonus, employee share ownership program, pension plan matching, and health benefits from day one. Your career matters; you will have access to career development and progression opportunities.

Location

Canada: Ontario: Toronto

EEO Statement

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL interpreter, or assistive technology) during the recruitment and selection process, please let our recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.