Operations Supervisor

LFL Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking an Operations Supervisor for its Winnipeg location. The successful candidate will maintain high customer service standards, oversee staff recruitment and training, and lead merchandising efforts. Ideal applicants have customer service experience and strong leadership abilities. A competitive package, including a flexible benefits plan, is offered.

Benefits

Flexible benefits package including Health, Dental, and Paramedical Services

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• 2 or more years of customer service or sales experience.
• Previous retail supervisory or senior associate experience is an asset.
• Excellent verbal and written communication skills.

Responsibilities

• Maintain excellence in store merchandising detail and customer service.
• Recruit, hire, and develop staff through coaching and performance appraisals.
• Handle escalated customer service issues.

Skills

Customer service

Leadership skills

Problem-solving

Time management

Education

High school diploma or equivalent

Post secondary education

Job description

Overview

Is this job for you

Do you believe in putting the customer first

Are you a team player and do you have an incredible sense of leadership

Are you motivated by achievement goals

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager the Operations Supervisor will have the following responsibilities :

• Maintain excellence in store merchandising detail and customer service


• Recruit hire and develop staff through coaching goal setting and conducting performance appraisals


• Handle escalated customer service issues and offer solutions


• Ensure 100% customer satisfaction


• Lead by example promoting teamwork within all departments


• Ensure a high-level of data entry accuracy with minimal errors


• Maintain store inventory levels and inventory accuracy


• Control and reporting of Accounts Receivable and Accounts Payable


• Understand implement and ensure compliance with all Brick Group policies & procedures

Qualifications

• High school diploma or equivalent; post secondary education an asset


• 2 or more years of customer service or sales experience


• Previous retail Supervisory or Senior Associate experience an asset


• Proven track record in customer service operations and merchandising


• Excellent verbal and written communication skills


• Highly developed problem solving skills


• Good time management skills and work ethic


• The ability to promote an extreme level of excellence and pride in customer service and store detail


• Flexibility to work any shift including evenings and weekends as required

Why The Brick

• A flexible and comprehensive benefits package including Health Dental and Paramedical Services for you and your family


• Competitive remuneration package that will commensurate with experience


• Career progression potential with plenty of access to ongoing personal and professional development


• Employee discounts


• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to

Required Experience :

Manager

Key Skills

Airside Operations,Cathodic,Marketing & Sales,General Services,Advocacy,Infrastructure Development

Employment Type : Full-Time

Department / Functional Area : Retail Management

Experience : years

Vacancy : 1