Operations Supervisor

Indigo Park Canada; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading parking company is seeking an Operation Supervisor for their Kelowna Airport location. The role involves overseeing staff, ensuring customer service excellence, and administrative duties. Candidates should have over 3 years of customer service experience, leadership capabilities, and strong communication skills. This position requires a commitment to exceptional service and adherence to company policies. Shift times are Monday to Friday with some weekend hours as needed. A college degree is preferred.

Qualifications

• Minimum of 1 year leadership experience.
• Minimum of 3 years experience in a customer service environment.
• Experience in managing or supervising staff.
• Technical or mechanical skills are a definite asset.

Responsibilities

• Serve as point of contact for customer and staff inquiries.
• Schedule staff for daily roles.
• Inspect parking stations and equipment regularly.
• Provide effective leadership and ensure compliance with policies.
• Handle incident reports and manage claims.
• Responsible for administrative tasks including data entry.

Skills

Leadership

Customer service

Conflict resolution

Multi-tasking

Organizational skills

Microsoft Office

Communication

Training

Education

College degree preferred, High school diploma minimum

Job description

Indigo Park Canada is one of the largest and fastest‑growing parking companies in the country. Indigo Park Canada operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say, “Parking is our industry, but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best, contact us today!

We are currently looking for an Operation Supervisor for our Kelowna Airport location.

What Would You Be Doing?

Key Responsibilities

• Point of contact for customer and staff inquiries and needs. Works closely with Director of Airport Operations to ensure all key stakeholder needs are met in a professional and timely manner.
• Responsible for scheduling staff ensuring all daily roles are fulfilled accordingly.
• Responsible for the inspection of all parking stations and equipment on a regular basis by assigning key roles to staff, to ensure it is safe, efficient and operating at or above company standards.

Staff Supervision

• Provide effective leadership and communicate the vision and goals of the organization.
• Sustain a physical presence at the facility to ensure customer and staffing needs are addressed in a timely, professional manner.
• Scheduling and coordination of staffing for site based on regular manpower requirements and event activity.
• Staff training, coaching, mentoring and general staff management.
• Responsible for ensuring staff are following correct policy and procedures.
• Ensure that we provide the best in customer service standards and monitor the resolution of customer issues up to including escalating matters to senior management.
• Monitoring of personnel to ensure compliance with company policies and operational procedures, including but not limited to uniform and company policy standards.
• Completion of payroll related to staff hours worked.
• Staff disciplinary action, including issuing of verbal and written warnings. Subsequent monitoring and follow up action if required.

Incident Handling

• Tracking and managing of incident report/damage claims as well as corresponding with customers regarding safety and liability.

Financial

• Reconciliations for month end reporting. Cash handling and pay machine replenishments as required.

Administration

• Responsible for day to day administrative duties including data entry of daily reports, emails, and internal correspondence.

What Are We Looking For?

• Minimum of 1 year leadership experience
• Minimum of 3 years experience in a customer service environment
• Experience in managing or supervising staff
• Experience in scheduling staff across various departments
• Available on call for after hour emergencies
• College degree preferred. High school diploma minimum.
• Previous experience within the parking or general operations environment is considered an asset.
• Technical or mechanical skills are a definite asset.
• Clean driver's license
• Ability to successfully manage and train other employees.
• Ability to resolve conflict and problems within tight deadlines.
• Exceptional multi‑tasking abilities and prioritization skills.
• Strong organizational skills.
• Strong Microsoft Office skills required, including Excel and Word.
• Strong communication and interpersonal skills, both written and verbal.
• Ability to work independently, in a team, and meet deadlines under pressure.

Shift times would be Monday to Friday, either 5:30 am to 2:00 pm or 1:30 pm to 10:00 pm. Some weekend days as / if required for management presence, special project, or training purposes.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.