Operations Specialist, Sponsor Support

U.; Toronto; Hybrid; CAD 84,000 - 141,000; Full time

Job summary

A leading financial services provider is seeking an Operations Specialist in Toronto, Ontario. The ideal candidate will manage data processing tasks, ensure IRS compliance, and work collaboratively across departments. Applicants should have 3-5 years of experience in financial services operations, particularly within Defined Contribution plans. This position offers a hybrid working arrangement and a competitive salary range.

Benefits

Health insurance

Paid time off

Retirement savings plans

Qualifications

• 3-5 years of experience in financial services operations.
• Experience with Defined Contribution plan administration preferred.
• Strong ability to interpret plan documents.

Responsibilities

• Perform data processing tasks related to account data.
• Ensure compliance with IRS regulations.
• Collaborate with internal stakeholders for testing.

Skills

Data analysis

401(k) Retirement Plan Document interpretation

Organizational skills

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent experience in finance or related field

Job description

Overview

As an Operations Specialist you will be part of the US John Hancock Retirement segment of the business in the Sponsor Support department. You will be responsible for complex data processing tasks such as collecting, scrubbing, and uploading participant level account data with efficiency and accuracy to meet the service levels set by management. In addition to communicating with plan sponsors and internal stakeholders via our Parts recordkeeping system you will read and comprehend retirement plan provisions from plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Contributions. Reporting into the Operations Manager, the Operations Specialist will play a crucial role in ensuring clients meet IRS compliance requirements including Nondiscrimination testing, Loan Delinquency reporting, and Required Minimum Distributions. The Operations Specialist will collaborate closely with Senior Compliance Analysts within the Sponsor Support Services team for more complex situations and will work with internal stakeholders from the Client Service Manager team and the ERISA Government & Reporting team to ensure that Nondiscrimination testing is completed accurately and on time in accordance with IRS-mandated deadlines.

Position Responsibilities :

• Understanding of customized plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Annual Employer contributions requirements.
• Calculating complex employer contributions such as Annual Match, Lookback Match, and Profit-Sharing contributions using pro rata, integrated, and straight allocation methods.
• Analyze and reconcile all reporting related to nondiscrimination testing and submit to the Compliance & Government Reporting team.
• Collaborate with the Compliance & Government Reporting team for any issues that may arise during testing.
• Perform other job-related duties and special projects as assigned.

Qualifications :

• A minimum of 3-5 years of experience in a financial services operations environment with a proven track record of success.
• At least 1 year of experience in Defined Contribution plan administration with a preference for candidates who have worked with Third Party Administrators.
• Strong ability to read, interpret, and apply 401(k) Retirement Plan Documents.
• Advanced data analysis and technology proficiency with a keen ability to leverage these skills to enhance operational efficiency.
• Exceptional organizational and prioritization skills capable of managing multiple tasks and issues concurrently in a fast-paced environment.
• Proven analytical and problem-solving abilities within the financial services industry with a focus on delivering innovative solutions.
• Outstanding written and verbal communication skills with an ability to convey complex information clearly and effectively to diverse audiences.
• Excellent time management skills with a strong commitment to meeting deadlines and adhering to project timelines.

When you join our team :

• We empower you to learn and grow the career you want.
• We recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit our corporate site. We are an Equal Opportunity Employer.

At Manulife / John Hancock we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process contact [e-mail].

Referenced Salary Location

CAN Ontario Waterloo 500 King Street North

Working Arrangement

Hybrid

Salary range is expected to be between

$60,375.00 USD - $100,625.00 USD

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Required Experience: Unclear Seniority

Key Skills

Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law

Employment Type : Full-Time

Experience : years

Vacancy : 1