Operations Specialist

Bitcoin Well; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading bitcoin service provider in Canada is seeking an Operations Specialist to support its ATM network. In this role, you will monitor ATM performance, troubleshoot issues, and coordinate field technicians. Your expertise in Bitcoin and ability to communicate effectively are key to ensuring optimal operations. This fast-paced position allows you to impact the customer experience and promote independence through Bitcoin. If you have a passion for Bitcoin and a proactive attitude, we encourage you to apply.

Qualifications

• Comfortable troubleshooting issues and understanding hardware/software interactions.
• Assisting technicians in the field for ATM repairs and installations.
• Solid understanding of Bitcoin fundamentals and security practices.
• Excellent written and verbal communication skills.
• Ability to manage shifting priorities in fast-paced environments.

Responsibilities

• Proactively monitor ATM uptime and respond to performance issues.
• Troubleshoot ATM issues and coordinate with field techs.
• Coordinate technician visits and shipments of parts.
• Resolve local ATM issues on the ground.
• Identify patterns in ATM customer issues and propose improvements.
• Build relationships with store owners and partners.

Skills

Technical Aptitude

General Labour/Construction Experience

Bitcoin Knowledge

Communication skills

Startup experience

Job description

Job Title: Operations Specialist

Location: Canada

Type: Full-time

Who is Bitcoin Well?

We’re on a mission to enable independence. We do that by making it easy to use bitcoin in self custody. Since 2013, we’ve been empowering people to buy, sell, and use bitcoin safely. We believe Bitcoin is the best tool to enable the independence of humanity.

Our values:

• Adaptabilityover traditionalism. We think outside the box to tackle our problems.
• Trustover popularity. We use our mission as a filter to make the right decision, which isn’t always the popular or convenient one.
• Passionover contentment. We do not rest until our mission to enable independence is fulfilled.
• Excellenceover perfection. We strike the balance of quality work alongside the speed of Bitcoin.

Who Thrives at Bitcoin Well?

• True Bitcoiners: You’re passionate about seeing Bitcoin change the world and deeply understand the importance of self-custody. You’ve successfully orange-pilled at least one person and are always ready to share why Bitcoin enables independence.
• Innovators: You challenge norms and bring creative ideas to improve customer experience, internal processes, and our platform.
• Humble worker: From complex problems to small tasks, you’re willing to do what it takes.
• Self-starters: You take initiative, work independently, and thrive in fast-paced, dynamic environments where priorities can change quickly.
• Calculated risk taker: You understand that this is not a “ho hum” job at a traditional company. Your daily actions and decision-making process tolerate a level of risk necessary to change the world.

Position Overview

We’re looking for a highly organized and proactive Operations Specialist to support the performance of our Bitcoin ATM network. You’ll play a key role in resolving technical issues, dispatching field technicians, and acting as boots on the ground when needed to investigate, test, and resolve ATM issues firsthand, while analyzing performance data and improving operational processes.

This role is ideal for someone who thrives in a fast-paced, self-driven, problem-solving environment and is comfortable juggling technical troubleshooting, field coordination and on-site issue resolution, with a high attention to detail.

You’ll work closely with the operations team to ensure everything runs smoothly. This is a high-impact role: your ability to identify issues quickly — both remotely and in the field — will help turn first-time users into lifelong Bitcoiners.

Key Responsibilities

• Monitor ATM Health: Proactively monitor ATM uptime and respond to alerts or performance issues.
• Issue Resolution: Troubleshoot ATM issues remotely or work directly with hosts and field techs to resolve problems efficiently. Take end-to-end responsibility for issue resolution.
• Technician Dispatch & Logistics: Coordinate technician visits and coordinate shipments of parts.
• On-the-Ground Support: Resolve local ATM issues.
• Data & Trend Analysis: Identify patterns in ATM and customer issues; propose improvements and preventative measures.
• Performance Monitoring: Review monthly ATM performance, flag underperformers, and conduct visibility and functionality checks. Recommend ATM relocations and seek out new hosting opportunities.
• Host relationship: Build and maintain strong relationships with store owners and partners, serving as the primary point of contact and ensuring clear, timely communication between hosts and Bitcoin Well.

Skills & Experience

• Technical Aptitude: Comfortable troubleshooting issues and understanding of hardware/software interactions. Identify systemic issues and implement preventative solutions.
• General Labour/Construction Experience: This background will help in assisting technicians in the field for ATM repairs and installations and recommend ways to improve our processes.
• Bitcoin Knowledge: A solid understanding of Bitcoin fundamentals, wallets, private keys, and security best practices.
• Communication skills: Excellent written and verbal communication skills to simplify complex Bitcoin concepts for customers at all levels of experience.
• Startup experience: Comfortable working in dynamic, fast-paced environmentswhere adaptability and the ability to manage shifting priorities are essential.

Bonus Points For

• Experience working with Bitcoin ATMs.
• Bilingual (English/French)
• Dispatch experience: Strong coordination skills between multiple vendors, able to manage multiple projects at once.
• Help desk platforms:Experience with Intercom, Zendesk, or similar platforms; proven ability to manage high volumes of inquiries while maintaining quality and efficiency.

If you’re passionate about bitcoin and helping others succeed, we’d love to hear from you. Apply today to join Bitcoin Well and help us enable independence.