Operations Manager

ME Law - Business Litigation Lawyers; Toronto; Hybrid; CAD 80,000 - 130,000; Full time

Job summary

A leading litigation firm in Toronto is seeking an Operations Manager to oversee workflow optimization, HR matters, and performance metrics. The ideal candidate has 5–10+ years in operations within a law firm and a Bachelor’s degree. This full-time position offers a competitive salary ranging from CA$80,000 to CA$130,000, along with benefits including health care and performance bonuses.

Benefits

Extended Health Care

Performance bonuses

Company events

Paid training

Qualifications

• 5–10+ years of experience in operations, HR, accounting, or business administration.
• Minimum 3 years in a law firm or professional services organization.
• Experience implementing internal systems or workflow automation.
• Strong knowledge of employment law and compliance.

Responsibilities

• Design, maintain and optimize workflows across departments.
• Automate operational tasks and implement SOPs.
• Lead recruitment and oversee HR matters.
• Track and analyze metrics and departmental KPIs.

Skills

Problem-solving

Interpersonal judgment

Attention to detail

Team building

Data-driven decision making

Education

Bachelor’s Degree in Business / HR / Operations or related field

Tools

HR tech tools

Job description

Overview

Operations Manager role at ME Law - Business Litigation Lawyers. Full-Time, Executive level, reporting to the Leadership Team.

Position Details

Position: Operations Manager

Term: Full-Time

Seniority Level: Executive (reporting to Leadership Team)

About Us

ME Law Professional Corporation is a litigation practice located in downtown Toronto. We specialize in civil litigation, particularly real estate, estates, and corporate & commercial litigation. For more information, visit https://www.melaw.ca and https://melaw.applytojobs.ca.

What We Offer

• Base pay range: CA$80,000.00/yr – CA$130,000.00/yr
• Contemporary office setting
• Clear growth trajectory and opportunities
• Respectful and inclusive workplace culture
• Well-established operational infrastructure with effective systems, policies, and workflows
• Competitive salary with potential performance-based components

Key Responsibilities

• Design, maintain and optimize workflows across departments (HR, interdepartmental workflows, client communications, etc.)
• Automate recurring operational tasks and implement SOPs for key processes
• Lead recruitment for staff roles (screening, interviewing, onboarding, probation)
• Oversee day-to-day HR matters, including performance reviews, career development planning, conflict resolution, and culture management
• Manage employee lifecycle events including investigations, discipline, terminations, and exit interviews
• Track and analyze weekly metrics and department KPIs; compile reports for the Leadership Team
• Align roles and responsibilities across the firm to promote accountability
• Enforce internal policies, handbooks, and operational protocols
• Create internal systems to monitor timelines, workloads, and outcomes
• Manage vendor relationships and oversee service quality for outsourced functions
• Collaborate with marketing, legal, and business development to ensure operational alignment
• Identify and resolve workflow inefficiencies
• Ensure internal systems support performance, client service, and compliance goals

What We're Looking For

• Problem-solver with initiative and internal drive
• Ability to build high-trust, performance-focused teams
• Excellent interpersonal judgment and emotional intelligence
• Attention to detail and timely follow-through
• Ability to develop and enforce SOPs and internal workflows
• Comfort addressing personnel issues (performance, culture, misconduct)
• Understanding of operational dashboards and HR tech tools
• Ability to operate autonomously without micromanagement
• Proven track record of improving organizational efficiency and accountability
• Ability to bring structure to a fast-moving environment
• Maintains confidentiality and professionalism
• Values data, process, and people; avoids siloed thinking
• Collaborates with Leadership Team on sensitive matters
• Understanding of employment laws, workplace safety, and professional conduct standards

Qualifications

• 5–10+ years of experience in operations, HR, accounting, or business administration
• Minimum 3 years in a law firm or professional services organization
• Experience implementing internal systems, SOPs, or workflow automation
• HR management experience, including recruitment, performance management, and conflict resolution
• Strong knowledge of employment law, investigations, and documentation standards
• Familiarity with Ontario legal compliance obligations (ESA, Rules of Civil Procedure)
• Experience tracking and presenting operational metrics, OKRs, or KPIs
• Strong communication and systems-thinking skills
• Bachelor’s degree in Business / HR / Operations or related field (MBA or CHRP / CHRL a plus)

Compensation & Benefits

• Salary: CA$80,000.00–CA$130,000.00+ per year (fixed / performance-based / profit-sharing)
• Extended Health Care
• Performance bonuses
• Company events and paid conferences
• Paid training

Schedule & Location

• Schedule: Monday to Friday, 9:00am – 5:00pm
• Work Location: Hybrid (onsite / remote) in Toronto, ON M5S 2V6
• Relocation or reliable commute required

Education

• Bachelor’s Degree required

Recruitment Privacy Policy

• By submitting an application, you consent to ME Law Professional Corporation storing and processing your personal information.
• We are an equal opportunity employer. Your data will be kept confidential and not shared with third parties, except as required by law or for processing your application.
• Unsuccessful applicants data retained for up to 12 months to monitor processes; you may need to reapply for future roles.

Note

This description retains the essential content related to the Operations Manager role and its requirements while removing extraneous or outdated items.

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