Operations Manager

Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario; Northeastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government agency in Ontario is seeking an Operations Manager for the Sudbury Central Ambulance Communications Centre. You will lead a team responsible for emergency dispatch services, ensuring quality and efficiency in operations. The role includes managing staff, budgets, and service delivery in a high-stakes environment. Applicants must be capable of acquiring necessary certifications, hold a valid Ontario driver's license, and maintain a criminal record check. This position requires onsite work with 24/7 rotational shifts.

Benefits

Comprehensive benefit plans

Robust pension program

Qualifications

• Ability to acquire necessary certifications within 30 days.
• Valid Ontario Class G driver's license required.
• Possession of valid Criminal Record Check required.

Responsibilities

• Lead and manage daily operations of the emergency health hub.
• Oversee communications staff for 9-1-1 dispatch.
• Build strong relationships with municipal and Indigenous partners.
• Ensure a high-quality ambulance dispatch service.

Skills

Team leadership

Crisis management

Communication

Stakeholder engagement

Analytical skills

Education

Valid Standard First-Aid Certificate

Valid Targeted-Responder CPR Certificate

Valid Ontario Class G driver's license

Tools

Computer-aided dispatch equipment

Radio/telephone systems

Job description

Where Leadership Meets Impact – Lead the Sudbury Central Ambulance Communications Centre

Do you thrive in high-stakes environments where every decision counts? Are you passionate about leading teams that deliver life-saving services to communities across Ontario? If so, this is your opportunity to make a real impact.

As Operations Manager at the Sudbury Central Ambulance Communications Centre (CACC), you will plan, organize, and manage the day-to-day 24/7 operations of a critical emergency health hub. You'll oversee communications staff responsible for receiving, prioritizing, and dispatching 9-1-1, emergency, and non-emergency requests, while creating staff schedules based on call volume analysis and resource availability. Your leadership will ensure the delivery of a cost-efficient, high-quality ambulance dispatch service, while managing budgets, human resources, and facilities. You'll also build strong relationships with municipal and Indigenous partners and lead contingency planning to address potentially life-threatening disruptions to ambulance services or hospital capacity.

If you're ready to lead with purpose and ensure that every call gets the response it deserves, apply today and help shape the future of emergency health services in Ontario.

Please note:

As this is a frontline essential position, your physical presence at the Sudbury office is crucial to this role and this position will be fully onsite. There is a need to work 24/7 rotations which include nights, weekends, and potential holidays. This is to ensure management presence at CACC offices throughout the day and night.

About Us

The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.

Leadership in the Ontario Public Service

A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

About the job

As the Operations Manager, you will:

• Be an empathetic leader and support your staff through the stresses involved with prioritizing and dispatching 9-1-1, emergency and non-emergency requests for ambulance services.
• Ensure the operation and maintenance of an effective, cost-efficient, quality land ambulance dispatch and emergency health communication service.
• Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence.
• Bring an innovative, digital mindset to your work, enabling you to incorporate new tools, technology and practices to support the delivery of services through the Central Ambulance Communications Centre.
• Provide advice, guidance and issues management support regarding service delivery to staff, senior management and stakeholders.

Meet Your New Team

The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nations communities.

In this role, you will report to Danika Poirier, Acting Manager, CACC Sudbury. Danika is an inclusive and engaged leader with experience throughout various roles within the CACC. Danika takes pride in developing and leading high-performing teams within fast-paced environments, always prioritizing client-centric, continuous improvement and responsive service delivery. She fosters a diverse and inclusive workplace that aligns with divisional goals, government priorities, and the OPS values. Danika describes her leadership style as one that is based on connections, rooted in authenticity, vulnerability and curiosity.

What you bring to the team

Mandatory

• You have the ability to acquire the following certifications within 30 days in the role: Valid Standard First-Aid, Targeted-Responder CPR and Restricted Radio Operators Certificate.
• You have a Valid Ontario Class G driver's license.
• You can possess a valid Criminal Record Check before starting in the role.

Leadership Skills

• You bring established experience leading people and teams, with clear accountability for results, team development, and performance. You lead by setting direction, coaching others, and building a culture of trust, inclusion, and high performance.
• You have demonstrated leadership skills to motivate and develop a team of individuals to deliver results in a rotational and on-call 24/7 shift and highly stressful work environment.
• You have demonstrated skills in managing financial budgets and human resources, including labour relations issues.
• You can support the effective delivery of programs and services through supervision, planning, and coordinating the daily operations of assigned team.
• You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.

Technical Skills

• You possess knowledge of Ontario's emergency health services system including governance, administration and operations.
• You have knowledge of medical terminology and an awareness of emergency medical practices related to land/air ambulance services.
• You have experience with, or can learn, computer-aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO) certificate training.
• You possess the ability to interpret and accurately apply policy and legislation.
• Knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.

Communication and Stakeholder Management Skills

• You can establish and maintain strong working relationships with key partners and stakeholders.
• You can clearly and concisely discuss emergency issues with staff and provide advice and recommendations.
• You possess strong written communication skills to prepare briefings and reports for management and stakeholders.

Analytical and Issues Management Skills

• You have strong analytical and issues management skills to respond and resolve time sensitive, contentious and escalating emergency situations.
• You can investigate issues through in-depth analysis and research to reconstruct the chronology of events when requested by stakeholders such as federal, provincial and municipal agencies or police services.

Apply by: Monday, January 19, 2026 11:59 pm EST