Operations Manager

Amazon Jobs; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global e-commerce company in Halifax is seeking an Operations Manager to lead a motivated team. In this role, you will ensure high levels of safety, quality, and performance while achieving operational goals. You will engage and support your team during shifts, manage large-scale projects, and collaborate with various departments to optimize operations. Candidates should have a bachelor's degree or equivalent experience and a background in performance management. This is a dynamic position that requires adaptability to work schedules including weekends and holidays.

Qualifications

• Experience managing large teams in a fast-paced environment is required.
• Understanding of performance metrics and process improvement techniques.
• Ability to lift up to 49 pounds and stand for long hours.

Responsibilities

• Lead and develop a team of salaried and hourly employees.
• Manage safety, quality, productivity, and customer delivery.
• Collaborate with support teams to achieve business objectives.

Skills

Mentorship and leadership

Data-driven decision making

Performance management

Process improvement

Education

Bachelor's degree or equivalent

2+ years of Amazon experience

Job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)- 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.