Operations & Logistics Lead

STRATUS; Canmore; On-site; CAD 60,000 - 80,000; Full time

Job summary

A mountain-based ski brand is seeking an Operations & Logistics Lead to oversee daily shipping operations and improve logistics systems. You will be responsible for managing 3PL partners, optimizing workflows, and forecasting operational needs. Candidates should be organized, proactive, and have relevant experience in logistics. This is a full-time contract position with a starting rate of $25+/hr, plus potential bonuses.

Benefits

Team perks

Days in the mountains

Qualifications

• Experience in logistics, supply chain, operations, or customer service.
• Ability to communicate clearly in a team environment.
• Experience with process design and improvements for scalability.

Responsibilities

• Manage day-to-day shipping operations.
• Evaluate and manage 3rd-party logistics partners.
• Improve processes with technology and automation.
• Forecast operational needs and budgets.
• Document and systemize processes for clarity.

Skills

Organizational skills

Communication skills

Logistics management

Process optimization

Tools

Shopify

3PL dashboards

Inventory/shipping platforms

Job description

The Role

We’re looking for an Operations & Logistics Lead to build the backbone of STRATUS as we scale.

This role is broad — spanning the hands-on fulfillment of orders, customer service management, process design, 3PL fulfillment management, management of supplies, and long-term systems planning. You’ll be the back-bone to our daily operations and the lead on helping to future-proof our workflows to deliver top-tier service as we grow. It’s an opportunity to make your mark in a hands-on, fast-moving environment while growing alongside the brand.

Who You Are

• You bring structure and momentum to complex processes.
• Equally comfortable designing shipping workflows, evaluating 3PL partners, or stepping in to run the shipping floor.
• Strong communicator (written + spoken), thrives in autonomy, and has a builder’s mindset.
• Experienced in logistics, supply chain, operations, or customer service (background flexible — execution and adaptability matter most).
• Always thinking ahead: spotting inefficiencies, optimizing systems, and planning for scale with technology and automation.

What You’ll Do

• Manage and optimize day-to-day shipping operations (hands-on fulfillment + seasonal staff).
• Evaluate, implement, and manage 3rd-party logistics partners.
• Improve processes with automation, integrations, and smart systems.
• Oversee barcoding, inventory, and fulfillment workflows.
• Build and refine customer service processes for a seamless experience.
• Forecast operational needs, budgets, and scaling plans with leadership.
• Document and systemize processes for clarity and consistency.
• Plan for seasonal surges in shipping and fulfillment.
• Oversee and optimize returns flows.
• Stay ahead of needs: ordering supplies, coordinating packaging updates, and ensuring the team is prepared.

We’re Looking For Someone Who…

• Is highly organized, proactive, and process-oriented.
• Communicates clearly and thrives in a small team setting.
• Experience with Shopify (highly preferred), 3PL dashboards, or inventory/shipping platforms—or a proven ability to learn quickly.
• Thinks long-term and builds systems for scale — not just patches problems.
• Shares a love of mountain culture and the drive to build something enduring.

What You’ll Get

• A chance to grow with a mountain-based ski brand.
• Full-time, 6-month contract (potential to extend).
• Starting rate: $25+/hr, depending on experience (bonus options available).
• Team perks and days in the mountains with like-minded people.

How to Apply

Send your resume and a short note on why you want to be part of STRATUS.

Tip: Highlight a system, process, or role you’ve built or improved — and explain how that experience makes you the right fit to shape our operations as we grow.