Operations Director - Youth Sports

Community Sports Partners; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A youth sports organization in Toronto is seeking an Operations Manager to oversee daily operations across multiple facilities. You will be responsible for team leadership, enhancing customer experience, and driving revenue growth through facility utilization. Ideal candidates have 3-5 years of experience in operations or facility management. Competitive compensation based on skills and experience is offered, along with a dynamic work environment that fosters growth.

Qualifications

• 3-5+ years of operations or facility management experience, ideally in sport or recreation.
• Proven experience managing staff in an on-site setting.
• Comfortable working evenings and weekends.

Responsibilities

• Oversee daily operations across all managed facilities.
• Manage teams and onsite facility staff.
• Drive increased facility utilization and revenue growth.

Skills

Operations management

Staff leadership

Facility management

Customer experience enhancement

Job description

Community Sports Partners (CSP) is one of fastest-growing youth sports organizations in the GTA. We are entering a major phase of investment and expansion—and we’re looking for a high-potential operations professional who wants to grow in a thriving and scaling organization. If you're looking to take on an engaging and challenging role with extreme growth potential, don't hesitate to apply.

Facility Operations & Performance

• Oversee daily operations across all managed facilities
• Ensure facilities meet high standards of safety, cleanliness, presentation, and customer experience
• Manage facility schedules, staffing plans, and daily operational workflows
• Oversee maintenance planning, preventative maintenance schedules, repairs, and capital projects
• Identify operational risks and implement solutions to minimize downtime and service disruption

Staff Leadership & Accountability

• Manage teams and onsite facility staff
• Set clear expectations, responsibilities, and performance standards
• Provide regular on-site supervision, coaching, and performance feedback
• Ensure staff compliance with safety protocols, operational procedures, and company standards
• Build a culture of professionalism, ownership, and accountability at each facility

Facility Utilization, Rentals & Revenue Growth

• Drive increased facility utilization by sourcing and securing new user groups, leagues, clubs, schools, and training providers
• Act as the primary point of contact for facility rentals and partnerships
• Identify underutilized time slots and proactively develop strategies to monetize them

Community & Partner Relationships

• Develop and maintain strong relationships with schools, municipalities, community organizations, and local businesses
• Represent the business as a professional, relationship-driven operator

Financial & Operational Oversight

• Monitor facility-level P&Ls, usage reports, staffing costs, and maintenance expenses
• Budgeting, forecasting, and cost-control initiatives
• Provider operational input into the long-term capital planning and facility investment decisions

Systems, Processes & Continuous Improvement

• Implement and maintain operational systems including checklists, maintenance logs, and reporting tools
• Standardize operation procedures across facilities to ensure consistency and efficiency
• Identify opportunities to improve workflows, reduce inefficiencies, and enhance the customer experience

Qualifications & Experience

• 3-5+ years of operations or facility management experience, ideally in sport, recreation, or multi-site environments
• Proven experience managing staff and holding teams accountable in an on-site setting
• Comfortable working evenings and weekends as required by facility schedules

Compensation: Competitive based on skills and experience