Operations Delivery Leader - People & Performance

Alight Solutions; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global HR solutions provider is seeking a Manager for Operations in Edmonton to lead a team focused on delivering exceptional customer service. The ideal candidate will have over 10 years of experience, with a strong background in people management and relationship management. Responsibilities include performance management, operational improvements, and ensuring satisfaction with client service level agreements. The role offers a comprehensive rewards package including health benefits and opportunities for growth.

Benefits

Health coverage options

Wellbeing and support programs

Retirement plans

Continuing education and training

Qualifications

• Minimum 10 years of overall work experience.
• People management experience of 6+ years.
• Ability to work evening/night shifts.

Responsibilities

• Lead and motivate team to achieve performance metrics.
• Manage client SLA and transition.
• Facilitate operational improvements and coach team.

Skills

People management

Client relationship management

Problem-solving

Coaching and development

Analytical skills

Education

Graduate degree

Job description

A global HR solutions provider is seeking a Manager for Operations in Edmonton to lead a team focused on delivering exceptional customer service. The ideal candidate will have over 10 years of experience, with a strong background in people management and relationship management. Responsibilities include performance management, operational improvements, and ensuring satisfaction with client service level agreements. The role offers a comprehensive rewards package including health benefits and opportunities for growth.