Operations Coordinator, Full-Time, Montreal Ritz

Tiffany & Co.; Montreal (administrative region); On-site; CAD 50,000 - 65,000; Full time

Job summary

A luxury jewelry retailer in Montreal is seeking an Operations Coordinator to oversee daily operations and provide exceptional client service. The ideal candidate will have 2-3 years of retail operations experience and strong analytical skills. Responsibilities include managing inventory, ensuring operational excellence, and elevating the client experience. This role offers the opportunity to be part of a prestigious brand with a commitment to quality and sustainability.

Qualifications

• 2-3 years of prior retail experience in retail operations required.
• Strong analytical skills are essential.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Perform all back of house operations in the store.
• Provide excellent client service and support sales goals.
• Act as a manager on duty when needed.

Skills

Retail Operations

Client Service

Analytical Skills

Microsoft Word

Microsoft Excel

Detail Oriented

Education

College/University Degree

Graduate Gemologist Degree or GIA Course Work

Job description

Operations Coordinator, Full-Time, Montreal Ritz

Montreal, QC, Canada

Trending

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Overview

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As an Operations Coordinator you will:

• Take the lead by performing all back of house day-to-day operations in a Tiffany store.
• Provide excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals.
• Be a key holder who acts as a manager on duty when a manager is unavailable. (Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store)

Operational Excellence:

• Provide exceptional operational support to drive sales and service.
• Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
• Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management, and clients to respond and follow up to requests quickly and accurately.
• Support Company operations efficiency objectives by ensuring all activities improve productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and mentor team members to improve performance when acting as manager on duty.
• Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan.
• Collect customer data during interactions to cultivate new and existing customers.
• Drive business through key product pillars.

Service:

• Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
• Resolve client and employee concerns applying judgment and detailed knowledge of policy, procedure, and practice.

EXPERIENCE

Required

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States or in the country where the position is based.

Desired Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.