Operations Associate

ALO YOGA; Mississauga; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading yoga and wellness company located in Mississauga is looking for an Operations Associate. This role is essential for optimizing store profitability and efficiency, involving responsibilities such as managing inventory, supporting operational functions, and ensuring high customer satisfaction. Candidates should have at least one year of relevant experience, a passion for customer service, and be able to handle physical demands of the job. This position offers flexible scheduling and a range of employee perks.

Benefits

Generous employee discount

Free yoga classes at Sanctuaries

Competitive medical, dental and vision plans

Monthly Store Incentives

Qualifications

• 1+ years prior work experience in a client-centric, sales & operational environment.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to stand and move for an entire shift.
• Passion for customer service and delivering exceptional experiences.

Responsibilities

• Execute inventory management processes effectively.
• Support execution of key operational functions including receiving, processing, and replenishment.
• Resolve client needs quickly to ensure customer satisfaction.
• Maintain visual standards for the sales floor.

Skills

Client-centric service

Inventory management

Problem solving

Team collaboration

Job description

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

Key Job Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to elevate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company‑level operations‑focused directives, projects and initiatives, in partnership with the Operations & Visual Management team
• Assist in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Associate Qualifications

• 1+ years prior work experience in a client‑centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self‑motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies Alo's Guiding Principles

Operations Associate Schedule

Part‑Time non‑exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full‑Time non‑exempt associates are expected to have open availability, 7 days a week, between 32 – 40 hours. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company's Associate base pay ranges from $18.00 – $20.00 CAD/ hour in New York, NY. Please also note, Associates are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.