Operations Analyst, Production Support

RBC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian bank is seeking an Operations Analyst to join the Production Services Team in Toronto. The role requires monitoring and processing batch applications across various platforms and handling production problems effectively. Candidates should possess an IT background with strong communication skills and organizational capabilities. The successful candidate will be expected to work in a dynamic environment on a rotating shift basis. Competitive benefits, including a comprehensive rewards program, are provided.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Flexible benefits

Qualifications

• Experience in change management in complex programs.
• Strong presentation skills and ability to communicate with stakeholders.
• Ability to work in a 7x24x365 environment.

Responsibilities

• Monitor production job flows across all platforms.
• Identify and resolve issues quickly to maintain production support.
• Implement changes and verify accuracy in applications.

Skills

Communication skills

Organizational skills

Problem solving

Time management

Education

Undergraduate degree in IT

Postsecondary degree in Computer Science

Tools

JIRA

ZEKE

MVS

REXX

SQL (DB2)

Job description

Job Description

What is the opportunity?

As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS mainframe environments. You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

What will you do?

• Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management)
• Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
• Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
• Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
• Implement changes to various applications and verify their accuracy and success.
• Maintain JIRA online shift report, other online documents and other assigned projects when required.
• Ensure that services are available as per client expectations and as per Service Level Agreement.
• Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, OMS, OnDemand, OMVS, CICS, Service Now, and Connect: Direct daily.

What do you need to succeed?

Must-Have:

• Undergraduate degree with IT background ideally with change management experience in complex programs with high frequency of requests and multiple priorities.
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• Strong organizational and time management capabilities.
• Able to work in a 7x24x365 environment.
• Able to work on site.
• Able to work on rotating 8hr/12hr shifts and rotating on call schedule.
• Able to work weekends and holidays on rotating basis
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-Have:

• Experience with Job Control Language (JCL) environments and mainframe computing.
• Programming/coding experience: COBOL, REXX, Angular, React/Vue.js, VBA (macros), C#, C++, Node.js, Active Directory, Elastic Search, Windows Servers etc.
• Postsecondary degree with a major in Computer Science, Engineering, or Technology.
• Experience working rotating shifts

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

#LI-POST

#TECHPJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-02-06

Application Deadline: 2026-02-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.