Operations Analyst

Scotiabank; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading bank in the Americas is seeking a proactive Operations Analyst to support senior management and delivery teams in Toronto. The role involves collaborating across teams, supporting financial tracking, and engaging stakeholders. Candidates should have a Bachelor's degree in Business, self-motivation, strong communication skills, and familiarity with MS Office. This position offers a competitive reward package in an inclusive environment that encourages growth and development.

Benefits

Collaborative working environment

Access to online courses

Competitive rewards package

Flexible dress code

Qualifications

• Proactive and thrives in a fast-paced environment.
• Experience in Banking/Financial industry is a nice-to-have.
• Experience with AI tools for process optimization is an asset.

Responsibilities

• Collaborate across teams on strategic roadmaps and program milestones.
• Support financial planning and resource capacity tracking.
• Create team-wide communications and stakeholder updates.

Skills

Operations experience

Business Analyst skills

Self-motivated

Strong communication skills

Analytical skills

Team player

Education

Bachelor's Degree in Business, Technology or related area

Tools

MS Office (Excel and PowerPoint)

Job description

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Requisition ID: 244462

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Team

Scotiabank continues to be an industry leader for payments technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing on ensuring we protect their interests and goals. The result of this leads to modernization programs which aim to offer enriched information and transparencies to support the rapidly evolving payments community.

We are seeking a proactive Operations Analyst to join our central team supporting GPCBE’s senior management and delivery teams. This role is ideal for someone who is proactive and thrives in a fast‑paced environment, enjoys working across multiple teams, and wants to build expertise in operations, strategy, and financial management.

Is this role right for you?

• Strategic & Operational Support
• Collaborate across teams to create and consolidate materials related to strategic roadmaps. Items often include key program and project milestones, cloud migration plans, and application rationalization plans.
• Contribute to internal and technology‑wide cost optimization initiatives.
• Lead GPCBE’s onboarding program for new hires, coordinating logistics, training sessions, and system/office access.
• Support resource capacity planning and tracking across GPCBE, ensuring alignment with financial goals.
• Support financial planning and tracking, both from an overall budget perspective, as well as specific areas of focus such as chargeback models across GPCBE’s application portfolio.
• Communications & Stakeholder Engagement
  • Represent GPCBE in biweekly calls with the Global Communications team.
  • Create team‑wide communications, regular stakeholder updates, and organize SVP‑led sessions such as Ask Me Anything events.

Do you have the skills that will enable you to succeed in this role?

• Bachelor's Degree in Business, Technology or related area.
• Operations, Business Analyst and/or Project Coordinator experience.
• Self‑motivated and results‑oriented – desire to take the initiative and go the extra mile.
• Strong communication in English (both written/verbal) and presentation skills. Ability to interact with cross‑functional teams and leadership.
• Good analytical, problem‑solving, and organizational skills.
• Team player and ability to work in a fast‑paced environment.
• Good understanding of MS Office applications (Excel and PowerPoint in particular).
• Experience in Banking/Financial industry is a nice‑to‑have.
• Experience with AI tools is an asset (e.g. CoPilot), with a view to process optimization in the future.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success.
• We provide you with the tools and technology needed to create meaningful customer experiences.
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole.
• Dress codes don’t apply here: being comfortable does.
• Access to thousands of online and in‑person courses so you can hone your current skills, or learn new ones.
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.