Operational Excellence Coordinator

Dialogue; Montreal; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A health services company in Montreal is seeking an Operational Excellence Coordinator to provide administrative support to its Team Leads. The role involves coordinating with HR for staffing matters, maintaining employee documentation, and assisting with team engagement activities. Candidates should be bilingual in French and English and preferably pursuing a Bachelor's degree in a mental health-related field. This full-time role emphasizes strong communication, organizational skills, and collaboration within the team.

Benefits

Access to virtual mental health support

Fully funded insurance and health spending account

4 weeks vacation and 9 wellness days

Hybrid work model

Work abroad options

Incentive plans and RRSP matching

Learning opportunities via Coursera

External training budget

Mentorship programs

Qualifications

• Bilingual in French and English is required.
• Bachelor's degree in a mental health-related field is preferred.
• Availability to work full-time (40 hours per week) is essential.

Responsibilities

• Coordinate staffing-related and recruitment matters with HR and Scheduling teams.
• Update employee profiles and communicate changes to relevant teams.
• Support Team Leads with engagement and recognition activities.

Skills

Bilingual in French and English (written and spoken)

Strong communication skills

Time-management skills

Resourcefulness

Collaborative nature

Education

Bachelor’s degree in a mental health-related field

Tools

Project-management software

AI tools

Job description

Your role as Operational Excellence Coordinator

Reporting to Maud Grillet, Sr. Manager Operational Excellence (MH & EAP), the mission of the Operational Excellence Coordinator is to provide administrative support to Dialogue’s Team Leads for the Mental Health and Employee Assistance Program teams.

Tasks include coordinating with Dialogue’s Scheduling and Human Resources team to assist with team-wide communications, supporting staffing, managing profiles and being a point of contact for administrative-related support.

Operational Excellence Coordinator will also be responsible for supporting Dialogue’s Team Leads with team-wide engagement and recognition activities.

What you’ll be doing

• Coordinating, tracking, and communicating staffing-related and recruitment-related matters with Dialogue’s Human Resources and Scheduling teams (e.g., Leave of absences, maternity, vacations, time‑off requests, etc)
• Keeping all employee profiles and documentation up to date and communicating changes to Dialogue’s Human Resources and Scheduling teams as needed;
• Supporting Team Leads with the coordination of team engagement and recognition activities and communications;
• Supporting Team Leads with the coordination of team-wide communications, such as change‑management updates.

We’d love to hear from you if you have

• Bilingual in French and English (written and spoken)
• Pursuing or attained a Bachelor’s degree in a mental health‑related field
• Available to work full‑time (40 hours per week)
• Strong communication skills and resourcefulness
• Ability to work autonomously, be accountable and resourceful
• Strong time‑management and prioritization skills
• Highly collaborative nature; capable of working with a wide‑range of internal stakeholders
• Capable of setting and managing multiple priorities
• An interest for data analysis and administrative improvement initiatives
• Tech‑savvy and knowledgeable of AI tools and project‑management softwares (an asset)

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well‑being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days per week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks per year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship

Dialogue is an equal‑opportunity employer. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].