Onsite Facilities & Client Services Coordinator

BGIS; Montreal; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading facility management company is seeking a Facilities Services Coordinator in Montreal to provide customer service and front-line support for maintenance operations. In this role, you will handle service requests, manage client interactions, and assist with administrative duties. Strong customer service skills and attention to detail are essential. This position requires on-site work in a dynamic environment, aiming to ensure satisfaction through effective service delivery.

Qualifications

• Strong experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Ability to work with internal and external stakeholders.

Responsibilities

• Act as the first point of contact for all incoming phone queries.
• Assist with visitor/contractor escorts and instructions.
• Manage the collection and distribution of internal and external mail.

Skills

Customer Service

Attention to detail

Telephone etiquette

Proficient in Word, Excel, Outlook

Job description

A leading facility management company is seeking a Facilities Services Coordinator in Montreal to provide customer service and front-line support for maintenance operations. In this role, you will handle service requests, manage client interactions, and assist with administrative duties. Strong customer service skills and attention to detail are essential. This position requires on-site work in a dynamic environment, aiming to ensure satisfaction through effective service delivery.