On-site Technology Support

Ernst & Young Advisory Services Sdn Bhd; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Calgary is seeking an On-Site Technician to provide technical support to clients. Responsibilities include troubleshooting issues with PCs and MACs, managing ServiceNow tickets, and supporting various Microsoft applications. The ideal candidate has over 2 years of experience in technical support and strong interpersonal skills. This role offers opportunities for growth and a supportive work environment.

Qualifications

• 2+ years of on-site technical support experience.
• Strong problem-solving skills in PC, MAC, and network issues.
• Knowledge in asset management and printer support.

Responsibilities

• Provide support to all customers on-site and off-site.
• Manage ServiceNow tickets and prioritize issues.
• Support Microsoft operating systems and applications.

Skills

Technical support

Troubleshooting

ServiceNow

Microsoft Windows

Microsoft applications

Education

Degree in related discipline

Job description

Technical Responsibilities of an On‑Site Technician

• Providing support to all customers within your coverage location(s): who may be working on‑site, at a client engagement or off‑site
• Troubleshooting and problem solving: PC, MAC, application, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on‑site or off‑site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off‑site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after‑hour support may be required

Interpersonal Skills an On‑Site Technician Should Have

• Great team mentality
• Self‑motivated, organized, detail oriented, ability to multi‑task
• Desire to learn and build a career as unique as you are

Experience Requirements

2+ years of on‑site technical support experience, or degree in related discipline

EY exists to build a better working world, helping to create long‑term value for clients, people, and society. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

Are you ready to shape your future with confidence? Apply today.