On-Site IT Support Specialist for Industrial Plant

JELD-WEN, Inc.; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading building products company in Winnipeg is seeking an IT Site Support Specialist. The role involves troubleshooting and maintaining IT systems in an industrial environment, focusing on minimizing downtime and ensuring staff support. The ideal candidate has a Bachelor's degree and 3-5 years of relevant experience, alongside strong customer service and technical skills. This is an on-site position with no option for remote work.

Benefits

Medical and dental benefits

Retirement program

Competitive compensation

Qualifications

• 3-5 years on-site IT support experience in a manufacturing or industrial environment.
• Strong understanding of ITIL concepts and processes.
• Excellent analytical, troubleshooting, and communication skills.

Responsibilities

• Serve as the primary on-site responder for all IT incidents.
• Install, configure, and maintain desktop computers, laptops, and peripherals.
• Document requests and maintain an accurate IT asset inventory.

Skills

Strong customer service orientation

Adaptability to change technology landscapes

Attention to detail

Education

Bachelor’s degree in information technology or related field

Tools

Service-NOW

Microsoft Windows

Network administration tools (TCP/IP, DHCP, DNS)

Job description

A leading building products company in Winnipeg is seeking an IT Site Support Specialist. The role involves troubleshooting and maintaining IT systems in an industrial environment, focusing on minimizing downtime and ensuring staff support. The ideal candidate has a Bachelor's degree and 3-5 years of relevant experience, alongside strong customer service and technical skills. This is an on-site position with no option for remote work.