Omnichannel Customer Experience Lead

Michaels Stores; Saanich; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Saanich is seeking a retail management professional to oversee operations and improve the customer shopping experience. Responsibilities include assisting the Store Manager, leading front-end operations, and ensuring compliance with company standards. Ideal candidates should have prior retail management experience, strong leadership capabilities, and the ability to maintain a customer-focused environment. This position offers a competitive pay range of $19.85 - $24.45 per hour, with comprehensive benefits for team members.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Previous retail management experience is preferred.
• Ability to stand for long periods and handle physical tasks.
• Effective communication and positive interpersonal skills.

Responsibilities

• Assist Store Manager in leading operations and team adherence to standards.
• Plan and lead in-store events, managing front-end policies.
• Serve as Manager on Duty (MOD) ensuring positive customer interactions.

Skills

Retail management experience

Customer service skills

Leadership abilities

Job description

A leading retail company in Saanich is seeking a retail management professional to oversee operations and improve the customer shopping experience. Responsibilities include assisting the Store Manager, leading front-end operations, and ensuring compliance with company standards. Ideal candidates should have prior retail management experience, strong leadership capabilities, and the ability to maintain a customer-focused environment. This position offers a competitive pay range of $19.85 - $24.45 per hour, with comprehensive benefits for team members.