Office and Program Assistant

City of Kitchener; Kitchener; On-site; CAD 30,000 - 60,000; Part time

Job summary

A municipal government in Canada is seeking an Office and Program Assistant to provide high-quality customer service and day-to-day operational support at the Bridgeport Community Centre. Candidates should have excellent organizational and communication skills, with experience in administrative tasks and diverse community settings. This part-time role is up to 24 hours per week, offering a pay range of $28.303 to $35.123 per hour.

Qualifications

• Up to one year of related post-secondary courses.
• Minimum of one year of related experience.
• Proficiency in handling cash and payments.
• Experience with diverse populations.

Responsibilities

• Provide high-quality customer service.
• Attend to day-to-day operations and office coordination.
• Coordinate payroll functions for centre staff.
• Manage the rental process and program registrations.

Skills

Organizational skills

Communication skills

Problem-solving skills

Microsoft Office proficiency

Customer service

Education

High School diploma plus related courses

Job description

Overview

Office and Program Assistant

Job Status : Continuous Part-Time

Pay & Grade : $28.303 to $35.123 Hourly Grade / Band : 4

Hours of Work : Up to 24 Hours per week

Initial location : Bridgeport Community Centre

Posting period : September 23, 2025 to September 30, 2025 (at 6:00 pm)

Responsibilities

• Contribute to a collaborative team approach to service delivery amongst community centre staff.
• Provide a consistent level of high-quality customer service, including responding to questions / concerns from the public and community partners, responding to inquiries about rentals and requests for refunds, taking payments and registrations, etc.
• Contribute to the work of the community centre staff team in supporting and executing Neighbourhood Association and another partner events and initiatives in the centre, on the centre property and in surrounding neighborhoods.
• Attend to the day-to-day operations of the centre with emphasis on the coordination of office procedures, identified administrative duties, providing front-line customer service, overseeing the rental, program registration and facility booking processes, and providing administrative support to Neighbourhood Associations, other community partners and centre users.
• Perform administrative and financial tasks, including preparing bank deposits, processing petty cash, daily cash balances.
• Create the community centre staff schedules for approval by the Community Centre Facilitator.
• Contribute to a consistent level of care for the facility, including identifying facilities management, maintenance, and / or security needs, ensuring maintenance of outdoor spaces (spot cleaning, snow removal, salt entrance), and monitoring and addressing patron behavior issues when required.
• Work with Facility Management staff to ensure appropriate support and scheduling of Facility Management staff at the centre.
• Coordinating payroll functions for centre staff.
• Accountability and oversight for the entire program registration and facility booking process.
• Accountability and oversight for the entire rental process including (but not limited to) responding to inquiries, screening applicants, providing tours, reviewing terms with patrons, accepting / processing payments, making tentative bookings, coordinating and prioritizing room booking schedules, coordinating licenses, insurance and security, and preparing and processing contracts.
• Work with the Community Centre Facilitator to contribute to efforts to achieve the centre revenue targets (program and rentals) through program registration and facility bookings.
• Participate in the production of consumer publications (Active Kitchener magazine, Neighbourhood Association newsletters).
• Performs other related duties as assigned.

Requirements

• High School diploma plus up to one year of related post-secondary courses.
• Minimum of one year of related experience.
• Able to work flexible hours including daytime, evening, weekends, late nights and holidays, depending on the needs of the centre.
• Excellent organizational skills with an ability to manage multiple tasks and deadlines and a proven ability to work independently.
• Demonstrated experience and ability to work closely with volunteers, youth, neighbourhood association, partners, and the public in a diverse community setting.
• Exceptional interpersonal communication (written and oral), customer service, and behavior management skills.
• Demonstrated strong analytical and problem-solving skills.
• Strong administrative coordination and the ability to work effectively in and foster a team environment while applying a strong analytical approach to a variety of situations.
• Proficiency in the use of Microsoft Office applications.
• Demonstrated skills and experience in handling cash, processing payments and bank deposits.
• Valid CPR Level “C” and Standard First Aid Certificate or willing to obtain at own expense.
• Experience working with diverse populations, especially those who are precariously housed or experiencing a mental health crisis would be considered an asset.
• Reliable with a good attitude and employment record.

Department / Division : Community Services, Neighbourhood Programs and Services

Group : Non-Union / Management

Competition Number : 2025-339

Job Code : 0473

Number of positions : 1