Office Administrator

Durabuilt Windows & Doors; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading window and door manufacturer in Edmonton is seeking a Scheduler to create and manage daily schedules based on production plans. This role involves collaborating with various departments to optimize operations and communicating with technicians across Alberta. Ideal candidates will have excellent organizational skills, experience in office environments, and proficiency in Microsoft Office. Join a company that values innovation and accountability.

Qualifications

• 2+ years experience in an office environment.
• Ability to work independently and as part of a team.
• Courteous and professional telephone manner.

Responsibilities

• Create and manage daily schedules based on production plans.
• Collaborate with departments to optimize schedules.
• Communicate with field technicians and coordinate jobs.

Skills

Time management

Organizational skills

Multi-tasking

Attention to detail

Analytical skills

Problem solving

Verbal communication

Written communication

Tools

Microsoft Office Suite (Excel, Outlook, Word)

Production planning software

Job description

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead.
• Driver. Stay hungry and act with urgency.
• Ownership. No excuses. 100% accountability.
• Caring. For employees, partners and community.
• Individual. We work with great people and expect a lot from them.

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Key Responsibilities:

• Create and manage daily schedules based on production plans and resource availability.
• Collaborate with production, sales, and shipping departments to optimize schedules and reflect progress or changes.
• Forecast and balance shift schedules to maximize capacity and efficiency.
• Schedule window and door installation and service appointments efficiently.
• Resolve scheduling conflicts and ensure timely service delivery.
• Communicate with field technicians across Alberta to coordinate jobs and resolve issues.
• Consider each stage of the production process to improve efficiency and reduce downtime.
• Ensure smooth operations across production, packaging, and distribution departments.
• Coordinate with accounting for order clearance and batching.
• Distribute production paperwork and dispatch order files to shipping daily.
• Respond to customer inquiries via phone, email, and voicemail professionally and promptly.
• Send quotes to customers and follow up to close sales.
• Provide regular status reports to management on project progress and schedule adherence.
• Prepare and maintain various operational and performance reports.
• Maintain accurate records of schedules, service calls, and production batches.
• Order parts for repair work as needed.
• Generate job completion paperwork and coordinate any outstanding service tasks.

Requirements:

• Excellent time management and organizational skills
• Ability to multi-task in a fast-paced environment
• Attention to detail and accuracy
• Analytical and problem solving skills
• 2+ years experience in an office environment
• Courteous and professional telephone manner
• Excellent verbal and written communication skills
• Advance proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work both independently and as part of a team
• Understanding of the geographical areas of Alberta
• Experience using production planning and/or scheduling software is an asset.