•Bilingual Customer Service Representative

Recrute Action; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency is hiring a Bilingual Customer Service Representative in Halifax, Canada. You will support clients across Canada via phone, email, and chat in this full-time position. Ideal candidates are client-focused, tech-savvy professionals with 1+ year of customer service experience and bilingual proficiency in French and English. Competitive hourly salary and hybrid work schedule included.

Benefits

Hourly salary of $24.96

6-month contract with potential for permanent employment

Full-time position (37.50 hours per week)

Weekday schedule with rotating shifts

Qualifications

• High school diploma or equivalent (College or University considered an asset).
• Bilingual in French and English to effectively support clients.
• 1+ year of experience in customer service (contact center, retail, or service industry).

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Answer approximately 50 inbound calls per day regarding insurance products.
• Ensure compliance with performance metrics including handle time and customer satisfaction.

Skills

Bilingual in French and English

Strong communication skills

Attention to detail

Problem-solving skills

Team-oriented

Education

High school diploma or equivalent

Tools

Microsoft Suite (Teams, Outlook, Excel)

Salesforce

AWD Imaging Systems

Job description

Job Description

Bilingual Customer Service Representative

Start date : October 20, 2025

25 hybrid bilingual customer service positions are available in the insurance industry, with opportunities to support clients across Canada via phone, email, and chat. This is a full-time role with rotating shifts, offering career growth, a supportive team culture, and a mix of in-office and remote work. Ideal for client-focused, tech-savvy professionals who thrive in dynamic environments.

What is in it for you :

• Hourly salary of $24.96, based on experience.
• 6-month contract with the potential for permanent employment.
• Full-time position : 37.50 hours per week.
• Weekday schedule, rotating shifts between 9 : 00 am – 9 : 00 pm AST.
• Hybrid – 3 days onsite (Tuesday to Thursday), 2 days remote.

Responsibilities :

Handle inbound and outbound customer inquiries via phone, email, and chat regarding insurance claims, group benefits, and new business requests.

Answer approximately 50 inbound calls per day and provide accurate, timely information on insurance products and services.

Troubleshoot plan member system issues and respond to plan-related queries.

Navigate and utilize multiple internal systems to record, manage, and resolve customer interactions.

Ensure compliance with performance metrics including handle time, quality, and customer satisfaction.

Rotate through varying shifts within operating hours to support clients across Canada.

Maintain a high standard of professionalism, empathy, and client service in all interactions.

What you will need to succeed :

High school diploma or equivalent (College or University considered an asset).

Bilingual in French and English to effectively support clients across Canada in both official languages

Strong communication and interpersonal skills with the ability to remain professional and calm in a fast-paced environment.

1+ year of experience in customer service (contact center, retail, or service industry).

Proficiency with Microsoft Suite (Teams, Outlook, Excel) and ability to learn new systems quickly.

Attention to detail and strong problem-solving skills.

Ability to adapt to changing priorities and manage multiple tasks simultaneously.

Self-motivated with a commitment to personal and career growth.

Team-oriented with strong collaboration skills.

Previous experience in group benefits or insurance is an asset.

Experience in a high-volume contact center environment is an asset.

Knowledge of Salesforce is an asset.

Experience with AWD Imaging Systems is an asset.

Why Recruit Action?

Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

MFCJP00015453