NZSL Team Lead

Concentrix - CA; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading service provider is seeking an NZSL Team Leader to lead a team of NZSL Interpreting Agents in Auckland. The role involves overseeing operations, fostering team engagement, and ensuring high-quality service delivery tailored for the Deaf community. Applicants should have supervisory experience, strong communication skills, and a commitment to accessibility. The position allows for hybrid working arrangements, promoting a collaborative and inclusive work environment.

Benefits

Flexible hybrid working arrangements

Collaborative and purpose-driven environment

Support from experienced leaders

Qualifications

• Leadership or supervisory experience is essential.
• Strong understanding of NZSL interpreting work and/or experience in the Deaf sector required.
• Excellent communication and organisational skills are necessary.
• Fluency in New Zealand Sign Language (NZSL) is highly desirable.

Responsibilities

• Lead and motivate a team of NZSL Interpreting Agents.
• Oversee daily workflow, rostering, and staffing coverage.
• Ensure compliance with contractual, security, and quality standards.
• Build relationships with internal teams and community stakeholders.

Skills

Leadership or supervisory experience

Strong understanding of NZSL interpreting work and/or experience in the Deaf sector

Confidence managing performance

Excellent communication skills

Genuine commitment to accessibility and inclusion

Job description

Job Title: NZSL Team Lead

Job Description

NZSL Team Leader

Auckland | Full-time | Hybrid options available

Lead with purpose. Champion accessibility. Make a meaningful impact.

Concentrix is proud to supportNZ Relay, delivering accessible and inclusive services for across Aotearoa. We’re now seeking aNZSL Team Leaderto lead, support, and inspire a team of NZSL Interpreting Agents, ensuring exceptional service delivery and a strong, culturally responsive team environment.

This is a rewarding leadership opportunity for someone who thrives in people leadership, understands the importance of accessibility, and is passionate about delivering high‑quality services that truly make a difference.

About the Role

As theNZSL Team Leader, you will play a pivotal role in overseeing day‑to‑day operations, collaborating with the Deaf community, managing rostering, and supporting team wellbeing. You’ll work in close partnership with theDeaf Quality & Promotions Advisor, ensuring cultural competency, service excellence, and strong engagement with the Deaf community.

This role blends hands‑on operational leadership with people management, user engagement and stakeholder collaboration.

What You’ll Be Doing

Lead & Inspire

• Motivate and supporting a team of NZSL Interpreting Agents to achieve performance and service standards
• Provide regular feedback, performance coaching, and recognition
• Create a positive, inclusive and engaged team culture

Operational Excellence

• Oversee daily workflow, rostering and staffing coverage
• Manage unplanned leave impacts and service continuity
• Monitor utilisation, productivity and performance metrics
• Support recruitment, onboarding and team development

Quality, Compliance & Risk

• Ensure compliance with contractual, security and quality standards
• Manage attendance, conduct performance monitoring and support disciplinary processes where required
• Contribute to cost‑effective service delivery

Stakeholder & Community Engagement

• Build strong relationships with internal teams, clients and community stakeholders
• Support outreach, promotional and engagement activities
• Provide accurate reporting and operational insights

What You’ll Bring

Essential

• Leadership or supervisory experience
• Strong understanding of NZSL interpreting work and/or experience in the Deaf sector
• Confidence managing performance, escalations and operational challenges
• Excellent communication and organisational skills
• A genuine commitment to accessibility, inclusion and culturally informed service delivery

Highly Desirable

• Fluency in New Zealand Sign Language (NZSL)
• Experience in rostering, workforce management, or service operations
• Knowledge of NZ Relay services and Deaf community needs
• Confidence using digital tools, reporting systems and content platforms

Why Join Concentrix?

• Make a meaningful impact in an essential, community‑focused service
• Work in a collaborative, inclusive and purpose‑driven environment
• Enjoy flexibility through agreed hybrid working arrangements
• Be supported by experienced leaders and a values‑driven organisation

If you’re a supportive, calm and culturally responsive leader who is passionate about accessibility and people leadership, we’d love to hear from you.

Apply now and help shape the future of accessible communication in Aotearoa.

Location: NZL Auckland - 27 Napier Street, 1st Flr, Freeman's Bay

Language Requirements: Language Requirements: Time Type: Full time

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