Night Manager

Sun Peaks Grand Hotel; Sun Peaks; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading mountain resort hotel in British Columbia is seeking a Front Desk Associate who will provide welcoming service during guest arrivals and stays. The ideal candidate has a minimum of 1 year of Front Desk experience and a background in hospitality or accounting. Key responsibilities include check-ins, resolving guest issues, and enhancing guest loyalty. Competitive benefits include vacation, wellness programs, and seasonal pass opportunities, creating a vibrant workplace culture focused on growth and community.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Initial entitlement to three weeks of paid vacation

Benefits plan and wellness components

Company supported training and professional development

Dining discounts

Friends and family rates

Eligibility for ‘Pay for Performance’ incentive bonus program

Qualifications

• 1-year minimum Front Desk experience, with supervisory experience preferred.
• Dedicated team player with a focus on guest experience.
• Professional demeanour with a passion for guest service.

Responsibilities

• Provide excellent service during guest check-ins, check-outs, and special requests.
• Engage with guests throughout their stay and address concerns.
• Resolve guest issues using standard procedures.

Skills

Guest service

Communication skills

Problem-solving

Leadership

Team collaboration

Computer proficiency

Education

Post-secondary education in accounting, hospitality, or related field

Tools

Microsoft Office

Opera

Job description

Careers with Sun Peaks Grand Hotel & Conference Centre

Careers At Sun Peaks Grand Hotel

Current job opportunities are posted here as they become available.

We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guest upon arrival and the duration of their stay. You must be comfortable working overnight, diffusing tense situations and directing members of the public. You will also accurately account for/ensure that all end-of-day reporting is accurate. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

This job position requires physical presence at the designated location.

Accountabilities

• Provide excellent service during guest check-ins, check-outs, and special requests.
• Distribute keys, amenities, and resort information.
• Prepare packages for late-night guest arrivals.
• Resolve guest issues using standard procedures and suggest improvements.
• Engage with guests throughout their stay, anticipating needs and addressing concerns.
• Enhance guest loyalty through personalized interactions.

Ideal Candidate

• 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset
• Post-secondary education in accounting, hospitality, or related field
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience
• Proficiency with computer systems required, such as Microsoft Office and Opera
• Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
• Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
• Leadership skills with the ability to coach, redirect, and motivate team members

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you’ll get to enjoy

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.