Night Dispatch

XTL Transport, Logistics, Distribution; Calgary; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A logistics company based in Calgary is seeking a Night Dispatcher. In this hybrid position, you will provide essential support to drivers, manage dispatch tasks, and ensure operational efficiency. The ideal candidate should have 1-2 years of experience in transport and be well-versed in dispatch tools. Strong attention to detail and interpersonal skills are required. The role offers a 4 On/ 4 Off schedule with hybrid work options.

Qualifications

• 1-2 years of experience in transport or a related industry is required.
• Strong attention to detail and high accuracy are essential.
• Ability to multitask and manage priorities effectively.

Responsibilities

• Provide driver support and manage productivity using dispatch tools.
• Establish plans for fulfilling load commitments with customers.
• Ensure data integrity for dispatch activities and updates.

Skills

Transport experience

Geographical knowledge

AS400 knowledge

Interpersonal skills

Attention to detail

Tools

Excel

Lotus Notes

Job description

Night Dispatcher: With a rich history of success, XTL is poised for even greater achievements in the years to come. As we continue to expand our operations, we seek a Night Dispatcher 4 On/ 4 Off who is self-motivated and shares our passion for growth.

Schedule: Hybrid Position: 4 On/ 4 Off - 1700-0500 (0030-0500 work from home). On-call component is required for this position.

Responsibilities

• Driver Support: Ensure phones and satellite messages are answered promptly; manage productivity live using dispatch tools and maintain dispatch status; ensure planning meets service level requirement of +98%; respond to operational issues including equipment breakdowns, driver re-assignments, load delays or cancellations, overweight loads; monitor road and weather conditions and inform drivers of worsening conditions or road closures.
• Trouble Shooting: Establish and implement a plan for loads that do not meet commitments, including communicating information to the customer and customer service; ensure proper type of equipment is assigned to customers and trailer bank commitments are not depleted; monitor yard checks, load security, heated load and inactive trailers and report to maintenance and/or terminal manager; relay information, obstacles and discrepancies to operations manager, operations, customer service, and/or other departments as needed; monitor hazardous time-sensitive maintenance flags and assign equipment accordingly.
• Data Integrity: Preserve data integrity at all times and ensure actions are done accurately and in a timely manner (e.g., Deadheads, Switches, Check–Calls, error message corrections); place comments in orders updating load or driver status.
• Planning: Apply dispatch rules according to hours of service, company programs, procedures and policies; plan all loads with priority to service and hours of service; ensure drivers have stated the shift at the appropriate time to ensure on-time service.
• Customer Service: Enter orders received via fax, email, or phone when necessary; respond to after-hours needs of customers in a timely fashion; advise customers of any delays.
• Other Responsibilities: Support and replace other planners as needed; enter and review driver payroll; flag anomalies to management; perform other duties as assigned by management.
• Daily Tasks: Review emails for the day, note important tasks, moves, loads to watch; review daily Costco spreadsheet and seek clarification from planner if needed; follow up to ensure load information was clearly transmitted and confirmed with driver via text, phone, or satellite; pre-plan loads, backhaul, and special moves; create DH when possible; ensure trucks ignition is started as scheduled and report delays in nightly report for management; coordinate with drivers to maintain a flow of tractor in and out of the garage; monitor road and weather conditions and inform drivers of delays; manage and answer office phones in a timely fashion and handle issues from phone calls; monitor and process satellite messages in AS400 and keep up to date within 5 minutes; make road service calls when necessary and inform maintenance; use judgment to make the best financial/time-efficient decisions on breakdown issues; create an end-of-shift report containing shift issues and proposed fixes, email to team, and revisit with planner and supervisor the next day; address border issues proactively and seek supervisor input; be proactive about potential problems, delays, or complaints; pursue continual improvement and encourage constructive feedback; emphasize driver retention and respectful treatment of drivers.

Skills and Abilities

• Must have 1-2 years of experience in transport or a related industry;
• Good geographical knowledge;
• Strong knowledge of AS400, Excel, Lotus Notes is considered an asset;
• Exceptional interpersonal and communication skills;
• Impeccable, detailed, and proactive phone and satellite habits;
• Strong attention to detail and high accuracy;
• Ability to multi-task, manage priorities, meet deadlines, work under pressure, and take on additional tasks;
• Critical and strategic thinking; innovation/resourcefulness;
• Able to work in a fast-paced environment; able to work in a team atmosphere with minimum supervision.

XTL is an equal opportunity employer that promotes diversity in the workplace. Every application is considered equally, regardless of gender, visible minority status, Indigenous status, disability, or other protected characteristics. We welcome applications from all interested individuals. The masculine form is used solely to simplify the text. We invite and thank all interested persons to apply but only selected candidates will be contacted for an interview.

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