NAS HCM Consultant

ADP, Inc.; Toronto; Remote; CAD 70,000 - 85,000; Full time

Job summary

A global leader in HR technology is seeking a National HCM Consultant to support clients with over 1,000 employees. The role involves building client relationships, resolving issues, and providing guidance on best practices. The ideal candidate has at least 2 years in customer service and a Bachelor's degree in business or HR management. This position offers opportunities for career growth and a focus on diversity and inclusion.

Benefits

Best-in-class benefits from Day 1

Opportunities for mentorship

Paid time off for volunteering

Qualifications

• Minimum of 2 years in a customer service environment.
• Strong focus on client satisfaction in HR or payroll processes.

Responsibilities

• Act as the client's go-to advisor for ADP WorkforceNow.
• Develop client relationships to demonstrate product value.
• Stay updated on laws and regulatory changes impacting clients.

Skills

Client relationship management

Root-cause analysis

Analytical skills

Communication skills

Organizational skills

Education

Bachelor’s Degree in business or HR management

Job description

ADP is hiring a National HCM Consultant

Overview

ADP is a global leader in human resources technology delivering payroll, tax, HR, benefits, and more. We seek a National HCM Consultant who will leverage our training programs and service guidelines to solve clients’ challenges and drive business success. You will work with clients who have 1,000+ employees and help uphold ADP’s service reputation and client satisfaction.

Responsibilities

• Be the client’s Go-To Person and Trusted Advisor, servicing all modules of ADP WorkforceNow.
• Use your breadth of expertise to support ADP’s clients and resolve issues through root-cause analysis, effective communication, and analytic skills.

What you can expect on a typical day

• Be a Networker and Relationship Builder by developing client relationships and demonstrating the product’s value to exceed expectations.
• Provide recommendations to ADP leadership on best practices, product and support processes, and client input.
• Continually upgrade knowledge to stay current on statutory laws and regulatory changes impacting clients.

To succeed in this role

• Minimum of 2 years in a customer service environment.
• Bachelor’s Degree or equivalent in business and / or human resources management preferred.
• Strong focus on client satisfaction in a relevant industry or as a payroll / HR practitioner with systems experience.

Preferred qualifications

• Up to 1 year of professional consulting experience or equivalent experience with software applications, configuration, and client systems.
• Ability to demonstrate learning agility and critical thinking in HR, Payroll, Time and Labour, etc.
• Basic understanding of payroll processing workflow; Payroll Compliance Practitioner certification is an asset.
• Active listening and high-impact oral and written communication skills.
• Initiative to seek answers and positive outcomes for clients and ADP.
• Strong organizational, multi-tasking, prioritization, and timely follow-up skills.
• Ability to collaborate in a team environment and work independently with resourcefulness in using tools and support resources.

Why you’ll love working here

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining Business Resource Groups and networks globally.
• Grow your career in an agile, dynamic environment with opportunities to progress.
• Continuously learn through training, development, and mentorship.
• Be your healthiest with best-in-class benefits from Day 1.
• Focus on mental health and well-being; support one another.
• Join a company committed to giving back and making a positive community impact.
• Get paid to pay it forward with company-paid time off for volunteering.

Ready to apply? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to equal employment opportunities regardless of race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or protected veteran status. We support an inclusive workplace where associates excel based on merit, qualifications, experience, ability, and performance.

Ethics and Culture

ADP conducts business with high ethical standards and compliance with all laws. Learn more about ADP’s culture and values.

A Little about ADP: we provide cloud-based HCM solutions uniting HR, payroll, talent, time, tax, and benefits administration, with recognition from various organizations for diversity and inclusion.