Museum Security Guide

MOCA Toronto; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A contemporary art museum in Toronto seeks a Museum Security Guide to ensure visitor safety and maintain a welcoming environment. The role requires strong observational skills and a friendly demeanor, with responsibilities including monitoring artworks and assisting visitors. Candidates should have a high school diploma and 1–2 years of relevant experience. This part-time position offers a competitive hourly wage and specific benefits.

Benefits

Attractions Ontario Benefits

Toronto Attractions Council Benefits

Ontario Living Wage Network Employer

Qualifications

• Minimum 1–2 years of experience in security or visitor services.
• Must be able to work weekends, evenings, and special events.
• Physically capable of standing and walking for extended periods.

Responsibilities

• Monitor artworks, visitors, and staff for safety.
• Greet and assist visitors with inquiries.
• Enforce security and safety protocols.

Skills

Experience in security

Excellent observational skills

Effective communication

Ability to interact with diverse individuals

Attention to detail

Education

High school diploma or GED equivalent

Job description

Museum Security Guide

Application Deadline: 25 September 2025

Department: Operations

Employment Type: Part Time

Location: Museum of Contemporary Art Toronto, Canada

Reporting To: Director of Operations & HR

Compensation: $24.89 / hour

Description

Position Summary

Posted on: September 19, 2025
Closing on: September 25, 2025
Location: Toronto, ON
Employment Type: Casual
Remote/Onsite: Onsite
Report to: Director of Operations & HR
Start date: October 6, 2025
Salary: $24.89 per hour (plus in lieu of vacation 4% and benefits 4.5%)
Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits

This role emphasizes providing a welcoming environment, promoting respect for the artworks, and ensuring that visitors follow the museum's guidelines to maintain a safe and enjoyable space for all.

Key Responsibilities

• Provide consistent monitoring of artworks, visitors, staff, and museum property, ensuring their safety from damage
• Greet and welcome all visitors to MOCA, and be available to answer questions throughout the museum
• Stay current with the daily schedule of events, informing visitors as needed
• Enforce security and safety procedures and protocols in all public spaces of the museum
• Answering visitor questions concerning exhibits, wayfinding, and facilities
• Become an expert in MOCA’s programmes, the museum building and its place in the Junction Triangle neighbourhood and cultural community
• When assigned, circulate the museum and support busier floors
• Detect and respond to potential interference of artwork, report damage or change in condition of spaces/ art objects immediately
• Ensure visitors are following museum rules
• Keep the Visitor Services Supervisor up to date on floor activities, so they can complete reports accurately
• Manage traffic and visitor wayfinding within the museums
• Provide support during museum events, venue rentals, including weekends and holidays
• Undertake other duties as assigned by the Visitor Services Supervisor

Skills, Knowledge and Expertise

Must-haves

• Minimum 1–2 years of experience in security, visitor services, or a related role
• High school diploma or GED equivalent
• Must be able to work regular weekends, evenings, holidays and special events
• Must have the ability to be both friendly and commanding in communication
• Excellent observational skills and attention to detail
• Ability to work independently
• Ability to interact effectively with a diverse range of individuals
• Physically capable of standing and walking for extended periods, as well as responding to emergencies swiftly

Nice-to-haves

• Conflict resolution/de-escalation and anti-oppression training
• First aid certification

Benefits

• Attractions Ontario Benefits
• Toronto Attractions Council Benefits
• Ontario Living Wage Network Employer