Mid-Market Customer Success Manager — Growth & Retention

Jitterbit; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading integration platform provider in Ottawa seeks a Customer Success Manager to deliver value and ensure customer satisfaction. You will cultivate relationships with mid-market clients, manage their accounts, and drive product adoption to enhance business outcomes. The ideal candidate will have at least 3 years of experience in customer success management, particularly in the SaaS sector, and demonstrate strong organizational and communication skills. The role includes opportunities for growth within a dynamic and supportive work environment.

Benefits

Career development

Flexible remote-friendly work environment

Mentorship opportunities

Qualifications

• Must have a minimum of 3 years experience in Customer Success management within the SaaS industry.
• Demonstrated success in managing mid-market and SMB customers.
• Ability to develop customer relationships and support customer needs.

Responsibilities

• Build and maintain long-lasting customer relationships to retain and expand accounts.
• Collaborate with internal teams to address customer needs.
• Drive customer loyalty and identify expansion opportunities.

Skills

Customer Success management

Stakeholder management

SaaS industry knowledge

Effective communication

Organizational skills

Strategic account planning

Education

3+ years in Customer Success management

Experience in Mid-Market and SMB segments

Tools

Customer Success Platform

Planhat

Job description

A leading integration platform provider in Ottawa seeks a Customer Success Manager to deliver value and ensure customer satisfaction. You will cultivate relationships with mid-market clients, manage their accounts, and drive product adoption to enhance business outcomes. The ideal candidate will have at least 3 years of experience in customer success management, particularly in the SaaS sector, and demonstrate strong organizational and communication skills. The role includes opportunities for growth within a dynamic and supportive work environment.