Member Services Coordinator

MYo Lab Health & Wellness; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Calgary is seeking a Member Services Coordinator to transform lives through support and healthcare leadership. The role involves guiding members through their care programs, building relationships, and mastering ethical sales strategies. Ideal candidates are passionate about wellness and must possess strong empathy and organization skills. This full-time position offers competitive growth potential and a supportive environment to develop within a high-performance team.

Benefits

On-site gym access

Health Spending Account

Performance bonuses

Professional development opportunities

Wellness program access

Paid time off

Qualifications

• Passionate about health and wellness.
• Proven history of exceeding expectations.
• Driven, organized, and reliable.

Responsibilities

• Guide members through personalized care programs.
• Create lasting relationships with members.
• Master healthcare systems and sales strategies.
• Keep members accountable to their care plans.

Skills

Relationship-building

Empathy

Organization

Coachable

Analytical

Job description

Transform Lives Through Elite Healthcare Leadership

Growth-focused, mission-driven, and people-centered? This might be your calling.

Why This Role Matters:

At MYo Lab, we’re not just a clinic - we’re a movement. With 6,100+ members served and 700+ 5-star reviews, we help people move, heal, and thrive.

As a Member Services Coordinator, you’ll be the first and last touchpoint for our members’ healthcare journey. This isn’t a receptionist job - it’s an opportunity to directly shape people’s lives while mastering advanced business systems, leadership, and communication.

If you’re someone who craves meaningful work, accountability, and growth - you’ll fit right in.

What You’ll Do

• Guide members through their personalized care programs with empathy and excellence.
• Create confident, lasting relationships with those navigating health challenges.
• Master healthcare systems and develop ethical, results-driven sales strategies.
• Keep members accountable to their care plans - and celebrate their wins.
• Drive both health outcomes and business sustainability.

You’re Perfect for This If You

• Are passionate about health, wellness, and improving lives through movement.
• See yourself as a future healthcare leader, not just an employee.
• Thrive under coaching, feedback, and measurable results.
• Love balancing empathy with structure and follow-through.
• Want to grow your career within a high-performance healthcare team.

What We’re Looking For (A-Player Traits)

• Proven history of exceeding expectations - professionally or personally.
• Natural relationship-builder with genuine empathy.
• Driven, organized, and reliable - you do what you say you’ll do.
• Coachable and humble - growth excites you.
• Analytical and strategic - you see the “why” behind every process.

Hours & Availability

• This is a Full Time Position 35-40 hours/week.

Full Time Schedule

• Sun: 10:30 AM–6:30 PM.
• Mon: 12:00 PM–8:30 PM.
• Tue: OFF.
• Wed: 12:30 PM–8:30 PM.
• Thu: 9:30 AM–5:30 PM.
• Fri: 8:00 AM–4:00 PM.
• Sat: OFF.

Growth & Compensation

• Starting Wage: $18/hr with clear growth potential & potential opportunity for full-time work.
• Development: Intensive training, coaching, and career path opportunities.

Perks

• On-site gym access.
• Health Spending Account (for full-time team members after 90 days).
• Performance bonuses based on achieving team and individual metrics.
• Professional development opportunities.
• Wellness program access.
• Paid time off & team events.
• Performance bonuses tied to personal and clinic success.

How to Apply (Read Carefully)

Only complete applications will be reviewed.

To be considered, you must include all of the following:

• Resume highlighting specific achievements (quantifiable wins preferred).
• Cover letter addressing:
  • How you embody the A-Player qualities listed above.
  • Your preferred schedule availability.
  • Your earliest possible start date.
• Completion of the initial application form: https://forms.office.com/r/wjP2peerPG

Watch before applying

• Intro to MYo: https://youtu.be/oqAQGGn07Uk.
• Careers at MYo: https://youtu.be/cm7QC-re3ag?t=67.

Applications missing any of the above will not be considered.

Interview Process

• Application review (must include all 3 elements).
• Reference check (2 management references from the past 3 years).
• Virtual interview with Office Manager.
• In-person interview with Management Team.
• Offer extended to successful candidates.

Location

227 10 St NW, Suite 300, Calgary, Alberta.

Join MYo Lab - where accountability, purpose, and human connection drive real transformation. Be part of the healthcare revolution.