Member Service Representative (Teller) Part-Time

SUDBURY CREDIT UNION; Northeastern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local financial co-operative in Northeastern Ontario is seeking a Member Services Representative to engage with members, conduct transactions, and provide assistance with digital banking. The ideal candidate will possess a post-secondary diploma and have at least 2 years of customer service or retail experience. A positive attitude, continuous learning, and a desire to help clients reach financial goals are vital. The position offers competitive compensation, benefits, and work-life balance.

Benefits

Competitive compensation package

Work-life balance

Paid leave including vacation, sick days, and emergency days

100% employer paid health care and life insurance

Participation in an employee pension plan

Investment in professional development

Staff rates on loans and mortgages

Reduced staff trading fees on Qtrade

Free parking at all locations

Qualifications

• Minimum of 2 years of cash handling, retail and/or customer service experience.
• Positive attitude and an appetite for continuous learning.
• Desire to help others maintain and reach their financial goals.

Responsibilities

• Conduct financial transactions for members on the frontline.
• Assist members with digital banking options.
• Develop strong relationships with members.
• Educate members on suitable products and services.
• Refer complex financial needs to Member Advisors.

Skills

Customer service

Cash handling

Relationship building

Digital banking assistance

Education

Post secondary diploma from an accredited College or University

Job description

Member Services Representative

Who are we? Sudbury Credit Union was founded in 1951 with one simple value — ‘people helping people.’ This value has remained a constant throughout our history and resonates today as much as it did then.

As a community-minded financial co-operative, Sudbury Credit Union is committed to the well‑being of our employees, our members and our community. We serve over 15,000 Sudburians extending from Levack to Minnow Lake, from our six local branches to your smartphone, and from small community groups to large local companies. We provide all the banking solutions you would expect from a financial institution, but with a unique understanding of our local needs. We know Sudbury because we ARE Sudbury.

We are truly community‑minded, just like you, and are proud to be a part of the fabric of Sudbury. click here. Come be part of something bigger.

The Opportunity?

Our internal people are learning, growing and advancing! If you’ve thought about a career in finance, with future opportunities for growth, consider joining our team as a Member Service Representative (MSR). Commonly known in the banking world as ‘Tellers’, our MSRs are the face of our organization. They are our frontline experts who are trained to look out for our Members’ financial health. If you have a thirst for knowledge and a passion for finance, then check out this amazing opportunity and apply today!

What will you do?

• Conduct financial transactions for members on our frontline, such as deposits, withdrawals, bill payments, wires, and transfers
• Assist members with our digital banking options, such as online banking, eTransfers and our Mobile app
• Proactively develop strong relationships with our members by understanding where they are in their financial life cycle
• Educate members on the products and services that are best suited to their current financial situation
• Refer more complex financial needs to our expert team of Member Advisors

What will you need to succeed?

The successful candidate will require a post secondary diploma from an accredited College or University or a minimum of 2 years of cash handling, retail and/or customer service experience. You will need a positive attitude, an appetite for continuous learning and a desire to help others maintain and reach their financial goals.

What's in it for you?

• A competitive financial compensation package
• Work‑life balance
• Paid leave including vacation, sick days and emergency days
• Health Care, Life Insurance and Short and Long Term Disability benefits that are 100% employer paid
• Participation in our employee pension plan
• An investment in your professional development so you can grow your career with us
• Staff rates on loans and mortgages
• Reduced staff trading fees on Qtrade
• Free parking at all our locations

Additional bonuses - a social committee that puts on several free family events throughout the year so you can really get to know the whole SCU team.

When you work for SCU you are truly a valued employee. We demonstrate this daily by working with you and remaining flexible when it comes to making your dreams come true for you and your family.

Recruitment

We will be screening and interviewing candidates as they apply so if you are interested apply early, posting will end January 19th 2026.

Health & Safety

All of our locations have protocols, policies and practices in place to ensure we are doing everything possible to protect our staff, members and the community.

Location

Sudbury Credit Union has several locations throughout the City of Greater Sudbury and as such there is no guarantee of work location.

Candidates who require special accommodations during the application or interview process are asked to contact the HR Department.

We are an equal opportunity employer and thank all applicants; however only those selected for an interview will be contacted. Resumes will be retained in our talent pool for a period of six months.

Please note that all employees of Sudbury Credit Union MUST be bondable. This includes both Criminal Record and Credit Checks.

Community Minded…Just Like You