Member Experience Manager- Emerald Hill Golf Club

ClubLink; Whitchurch-Stouffville; On-site; CAD 50,000 - 65,000; Full time

Job summary

A golf club in Ontario is looking for a Member Experience Manager to engage directly with Members and guests, ensuring high-quality experiences and service. Responsibilities include promoting events, managing customer issues, and strategically identifying revenue opportunities. The ideal candidate will possess excellent communication skills, a strong customer service background, and experience in sales. This role requires a proactive attitude and the flexibility to work varied hours. Join a workplace committed to inclusivity and Member satisfaction.

Qualifications

• Outgoing personality and comfortable speaking with Members and Guests.
• Superior customer service and communication skills – verbal and written.
• Prior sales experience is a definite asset.
• Self-motivated with flexibility to work a non-traditional schedule.
• Ability to identify and convert business leads and opportunities.

Responsibilities

• Engage with Members and guests to enhance their experiences.
• Promote club events to maximize Member participation.
• Handle Member experience and customer service issues.
• Connect with Members migrating to provide support.
• Identify new revenue opportunities including new Members and events.

Skills

Customer service

Communication skills

Sales experience

Problem solving

Microsoft Office proficiency

Job description

Emerald Hills Golf Club is Hiring!

Member Experience Manager

Job Purpose

Communicate and engage directly with Members and guests, guiding them through experiences and purchase decisions. Focus on identifying business opportunities to drive golf rounds, increase spend, develop new business and improve the overall member experience and retention.

Daily and Weekly Operations

• Help club teams to increase participation in Member events by speaking with, calling or emailing Members to promote club events/activities to maximize participation levels and sign-ups.
• Acts as a concierge for special services such as:
  • Special tee time requests including group outings (up to 16 people) at any location.
  • Resort reservations - personal or business, dining reservations, meeting room reservations at any location.
• Member Surveys:
  • Encourage & monitor Member engagement to maximize participation.
• Organize, communicate and conduct season kick-off event each spring.
• Provide annual letters/calls to all Members keeping them informed on club events.
• Work collaboratively with the club team and in coordination with the Corporate Office Sales team to maximize knowledge and sales opportunities, within the guidelines of our programs.
• Handle Member experience and customer service issues to full resolution.
• Connect with Membership migrating to and from inactive/social to provide support and assistance in the process.
• Increase Membership base by improving Member experiences.
• Strategically connect with Members and Guests to maximize their experience, and identify new revenue opportunities including new Members, referrals, tournaments, merchandise, lessons, meetings & events, Food and Beverage spending.

Qualifications

• Outgoing personality and comfortable speaking with Members and Guests.
• Superior customer service and communication skills – verbal and written.
• Prior Sales Experience a definite asset.
• Self-motivated & flexibility to work a non-traditional schedule.
• Ability to identify & convert business leads and opportunities.
• Pro-active problem solver and conflict resolution.
• Sound knowledge of Microsoft Office products, CRM, database management, social media.
• Previous experience in Club/Membership operations is an asset.

ClubLink is an equal-opportunity employer committed to providing an inclusive workplace. If a workplace accommodation is needed throughout the selection process, please contact [e-mail]. Thank you for your interest in ClubLink.