Member Experience & Engagement Lead

ClubLink; Whitchurch-Stouffville; On-site; CAD 50,000 - 65,000; Full time

Job summary

A golf club in Ontario is looking for a Member Experience Manager to engage directly with Members and guests, ensuring high-quality experiences and service. Responsibilities include promoting events, managing customer issues, and strategically identifying revenue opportunities. The ideal candidate will possess excellent communication skills, a strong customer service background, and experience in sales. This role requires a proactive attitude and the flexibility to work varied hours. Join a workplace committed to inclusivity and Member satisfaction.

Qualifications

• Outgoing personality and comfortable speaking with Members and Guests.
• Superior customer service and communication skills – verbal and written.
• Prior sales experience is a definite asset.
• Self-motivated with flexibility to work a non-traditional schedule.
• Ability to identify and convert business leads and opportunities.

Responsibilities

• Engage with Members and guests to enhance their experiences.
• Promote club events to maximize Member participation.
• Handle Member experience and customer service issues.
• Connect with Members migrating to provide support.
• Identify new revenue opportunities including new Members and events.

Skills

Customer service

Communication skills

Sales experience

Problem solving

Microsoft Office proficiency

Job description

A golf club in Ontario is looking for a Member Experience Manager to engage directly with Members and guests, ensuring high-quality experiences and service. Responsibilities include promoting events, managing customer issues, and strategically identifying revenue opportunities. The ideal candidate will possess excellent communication skills, a strong customer service background, and experience in sales. This role requires a proactive attitude and the flexibility to work varied hours. Join a workplace committed to inclusivity and Member satisfaction.