Meeting and Events Supervisor

Rudding Park; British Columbia; On-site; CAD 45,000 - 55,000; Full time

Job summary

A luxury hotel in British Columbia is seeking a Meeting and Events Supervisor to lead the team in providing exceptional guest service. This role involves managing shifts, supporting training, and ensuring adherence to high standards of event delivery. The ideal candidate will possess a big personality, strong teamwork skills, and a passion for hospitality.

Benefits

Enhanced pay for evenings and weekends

Service Charge (Tronc) potential earnings

Company sick pay

Discounts including spa days and dining

Annual celebrations

Complimentary overnight stay after probation

FREE food and drink for staff

Investment in personal growth

Wage Stream for access to pay

Hospitality Rewards and support programmes

Local gym membership discounts

Complimentary counselling sessions

Qualifications

• Big personality with an infectious smile.
• A true passion for delivering exceptional guest service.
• Flexibility for shift work, weekends, and bank holidays.

Responsibilities

• Lead by example ensuring exceptional service.
• Manage shifts and events as necessary.
• Support ongoing training of team members.

Skills

Strong team player

Clear and Professional Communication

Multitasking

Flexibility

Passion for guest service

Job description

Overview

We are not just hiring - we are looking for personalities that light up a room!

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave. We are looking for a Meeting and Events Supervisor who will work with the Meeting and Events team ensuring every guest enjoys exceptional service from the moment they arrive to when they depart. As the Meeting and Events Supervisor, you are responsible for working with the Meeting and Events team to ensure our guests receive the highest quality service throughout their event and stay with us. You will be required to have an understanding and be able to run shifts and events where necessary. You will be an encouraging and passionate team member focused on providing personalised, memorable experiences and ensuring Rudding Park continues to offer the highest standards of event delivery and guest care. Displaying strong teamwork and a passion for hospitality is the measure of success in this role.

What We Are Looking For

• Big Personality with an infectious smile
• A true passion for delivering exceptional guest service
• Strong team player - Ability to work in a team and lead by example
• Clear and Professional Communication to both our guests and team
• Multitasking - Confident in handling multiple operational aspects simultaneously
• Flexibility - Available for shift work, weekends and Bank Holidays

Key Responsibilities

• Provide Excellent Guest Service and care. Lead by example making sure all meetings and events team members deliver the care for our guests that Rudding Park is well known for
• Have an understanding and be able to run shifts and events where necessary
• Ensure all guests are greeted properly for all functions and the event is run in accordance with Rudding Park standards
• Support the management team with the ongoing training of team members
• Ensure the meeting and events department is opened and closed each day following all set procedures
• Maintain a professional communication within the management team through a clear handover process and following all set operating procedures
• Complete all relevant shift reports, correct use of systems where applicable and demonstrate how to close the shift correctly in terms of billing all events correctly
• Supervise groups of staff within the Meeting and Events team allocating roles in the Manager and Deputy Managers absence

In return for your hard work

• Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, preferential room rates for employees and family (subject to availability)
• Annual party, family fun days, and award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team\'s dedicated space to chill out, when not 'on stage' looking after our guests. You\'ll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager
• Can\'t wait until pay day? Wage Stream allows you to pay yourself when you need it
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.