Medical Secretary, Medical Affairs

St. Joseph's Health Care, London; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading health care institution in London, ON, is seeking a Medical Secretary to support clinical and academic duties within the Department of Medicine. The ideal candidate will have a Medical Secretary Diploma and experience in an administrative role. Responsibilities include scheduling, patient liaison, and maintaining office efficiency. Strong organizational and interpersonal skills are essential for success in this dynamic environment.

Qualifications

• 2-3 years administrative experience, preferably in a Hospital or University environment.
• Experience managing Physician schedules is an asset.
• Detail oriented and demonstrated accuracy in work.

Responsibilities

• Support a high-paced clinical practice and academic duties.
• Schedule patients and maintain a busy clinical office.
• Liaise with internal and external stakeholders.

Skills

Medical terminology

Organizational skills

Interpersonal communication

Computer skills

Problem solving

Education

Medical Secretary Diploma

Tools

Microsoft 365

IBIS billing software

PowerChart

Google Calendar

Job description

Medical Affairs

St. Joseph's Hospital - London, ON

Full Time

Salary Range: $29.11 - $34.23 /hour

An excellent opportunity exists for a dynamic and collaborative Medical Secretary within the Department of Medicine, Division of Allergy. The successful candidate will support a high‑paced, clinical practice and academic duties for Dr. Zhu. Duties may include but are not limited to: all aspects of scheduling patients, the organization and maintenance of a busy clinical office, being the first point of contact for patients and referring physicians, tracking and arranging patient referrals, billing, filing, follow‑up with patients, fellows, residents, etc., and providing liaison with various internal and external stakeholders.

Essential Qualifications

• Graduate of a recognized Medical Secretary Diploma
• 2-3 years administrative experience, preferably in a Hospital or University environment
• Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
• Previous experience in an administrative role in a medical office setting an asset
• Understanding of medical terminology
• Demonstrated Intermediate level computer skills particularly with Word, Excel, PowerPoint, typing skills (50 WPM), Microsoft 365, Outlook, Google calendar, PowerChart, OHIP billing. High level of initiative and self‑direction required with proven problem‑solving abilities
• Excellent organizational skills to establish and balance competing priorities in a challenging and diverse work environment
• Superior communication and interpersonal skills with a strong customer focus as well as a positive and professional attitude toward assisting the physicians as well as internal or external customers
• Detail oriented and demonstrated accuracy with the work involved
• Experience managing Physician schedules an asset

Preferred Qualifications

• Experience working in a Medical Secretary role providing direct support to a Physician within a clinical and academic office
• Experience with IBIS billing software
• Ensure office and/or clinic efficiency by identifying and filling gaps in clinics, assisting with messaging to patients, ensuring supplies and equipment are maintained, improving workflow within office, remaining responsive to the needs of Dr. Zhu
• Maintenance of patient records
• Preparation of physician correspondence as needed
• Basic accounting tasks

Teaching and Research

• St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage within the scope of your role, activities related to teaching and research in addition to any of your clinical duties.

Immunization Requirements

• Provide vaccination records or proof of immunity against measles, mumps, rubella, varicella (chickenpox), Hepatitis B, COVID‑19 and influenza.
• Provide documentation of the Tuberculosis skin testing