Medical Information Associate

Ergomed; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading pharmacovigilance service provider in Toronto is seeking a Medical Information Associate to support the Medical Information team. You will provide approved responses to medical inquiries while accurately documenting adverse events and ensuring proper tracking of all inquiries. Candidates should have a healthcare related degree and strong customer service skills, with advanced English proficiency. This role offers opportunities for growth within a supportive environment and the chance to contribute to impactful patient care.

Benefits

Training and career development opportunities

Friendly, supportive working environment

Opportunities for professional growth

Qualifications

• Healthcare related degree in life sciences is required.
• Customer service or call centre experience preferred.
• Strong attention to detail and ability to multitask.

Responsibilities

• Handle medical inquiries including call handling.
• Document and report adverse events within required timeframes.
• Track medical information inquiries accurately.

Skills

Life science / biomedical background

Customer service or call centre experience

Strong interpersonal and communication skills

Time and issue management skills

Advanced English skills

Education

Healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)

Job description

Company Description

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient’s lives.

Job Description

PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

• To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Qualifications

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call centre experience preferred
• Comfortable receiving enquires by phone
• Ability to perform out-of-hours service if required
• Time and issue management, delegation, organization and multitasking skills with good attention to detail
• Strong interpersonal and communication skills
• Advanced English skills, both verbal and written

Additional Information

Why PrimeVigilance

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives that around us.

We offer:

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world, with English as the company language

Core Values

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

Comeand join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.