Marmot Basin Jasper AB Sales & Events Representative

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A seasonal mountain resort in Jasper is seeking a Sales & Events Representative for the winter season. The role involves coordinating group bookings, handling customer inquiries, and collaborating with various teams to ensure successful events. Ideal candidates are adaptable, customer-focused, and possess strong organizational skills. Perks include staff passes, ski lessons, and team events.

Benefits

Staff Season Pass

Daily ski breaks

Free ski/snowboard lessons

Performance based bonus

Daily work transportation

Fun team atmosphere

Staff parties/events

Retail and F&B Discounts

Qualifications

• Experience in customer service roles.
• Strong organizational capabilities.
• Fluent in English, both verbal and written.

Responsibilities

• Coordinate School/Youth or Adult Group Bookings.
• Manage customer inquiries via phone and email.
• Work with the Group Sales Supervisor & Marketing Team.

Skills

Customer Service Experience

Strong time management

Excellent communication skills

Data management experience

Job description

Marmot Basin Jasper AB Sales & Events Representative

Marmot Basin, Jasper, AB. Seasonal Job details. Job type: Seasonal. Location: Jasper, AB.

REPORTS TO: Group Sales Supervisor. SUMMARY: This is a seasonal role running from Oct through to May. 5 x 8hr shifts per week. The first 90 working days of employment is a probationary period.

The Sales and Event Coordinator is part of the Sales Centre & Marketing Team and works with the front line staff in customer service. Working directly with the Group Sales Supervisor, this role liaises with Marketing, Snow Sports School, Rentals, Guest Services & Finance to ensure the smooth flow of all events and group activities.

A DAY IN THE LIFE OF A SALES and EVENT REPRESENTATIVE: Group Sales primary roles and responsibilities involve coordinating School/Youth or Adult Group Bookings. This includes coordinating their visit from rental reservations, confirming lessons and at times processing lunch reservation forms.

Alongside Parks Canada we also run a Marmot Learning Centre Package that offers a further discounted group rate and an educational information session chosen from four different topics. Marmot Basin Group Sales also assist in planning International UK and Australia school groups who typically arrive in December, February and April.

In Group Sales you also work closely with the Marketing and Special Events team to assist in planning and executing events and activities on the mountain. During the 2020-2021 season we took our competitions digital and introduced Trivia Surveys, Epic Edit Video Competitions, Family Friendly ‘Munchie’s Animal Adventure’, Themed Dress Up Parties, and a Marmot Memory Story Competition.

Whilst we have the bigger projects and events we can’t forget our daily tasks that include; checking our emails, answering enquiries, booking corporate passes and providing tickets to those in our Member ID program who receive 15% off lift tickets, sending tickets to hotels, processing regional tour operator orders, creating and distributing correspondences.

Group Sales is a reliable resource that collects information and distributes Marmot Basin Daily Updates and Weekly Schedule of Events company wide to keep the entire team up to date with our current events and internal/external updates as well as staff incentives.

We get to know the locals though our corporate pass program as well as take care of many of our ‘special guests’ that visit the mountain for site familiarization (FAM) visits. The regional volunteer patrollers, race coaches, Parks Canada employees and return group leaders become friendly faces on a first name basis.

No day is the same and if you are someone who is able to adapt in fast-changing environments and be quick on their feet, this is a role for you.

JOB DUTIES:

• Sales Account Management
• Answer telephones calls and email inquiries
• Cold Calling
• Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
• Working with Group Sales Supervisor & Marketing Team to facilitate all Bookings

CORE COMPETENCIES:

• Customer Service Experience
• Strong time management and organizational capabilities
• Experienced in data management, financial administration and report processing
• Excellent administrative skills and attention to detail
• Fluent in English with excellent communication skills – verbal and written

ATTRIBUTES:

• Forward-thinking
• Quick learner
• Outgoing, energetic and an enthusiastic team player
• Strong team member able to take direction
• Motivated and observant; able to perceive needed tasks and complete them without direction

MARMOT PERKS:

• Staff Season Pass
• Daily ski breaks
• Free ski/snowboard lessons
• Performance based bonus
• Daily work transportation
• Fun team atmosphere
• Staff parties/events
• Retail and F&B Discounts, Staff Friends and Family Discount