Marketing Lab Technician (Technical Validation & Demo Support)

TekWissen LLC; Markham; On-site; CAD 40,000 - 60,000; Part time

Job summary

A leading global workforce management provider is seeking a Marketing Lab Technician in Markham, ON. This entry-level position involves configuring PCs, executing technical validation tests, and developing demo instructions. The ideal candidate has an associate's degree and strong troubleshooting skills. Join a dynamic team supporting product launches in a hands-on technical environment.

Qualifications

• Entry-level position (0-2 years) in related technical fields.
• Basic understanding of computer hardware and software principles.
• Experience with technical validation tests.

Responsibilities

• Configure and maintain Windows PCs for technical testing.
• Execute technical validation test plans to ensure product functionality.
• Develop clear instructions for product demonstrations.
• Document validation results and identify issues.
• Assist in preparing marketing collateral.

Skills

Windows operating systems proficiency

Troubleshooting skills

PC configuration and driver installation

Technical documentation interpretation

Attention to detail

Strong communication skills

Education

Associates degree or equivalent technical certification

Tools

Diagnostic tools

Job description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara, California that develops computer processors and related technologies for business and consumer markets. The company also produces flash memories, graphics processors, motherboard chip sets and a variety of components used in consumer electronics goods.

Position

Marketing Lab Technician (Technical Validation & Demo Support)

Location

Markham, ON

Duration

4 Months

Job Type

Temporary Assignment

Work Type

Onsite

The Role

We are seeking a highly motivated and technically proficient Lab Technician to join our dynamic Technical Marketing team.

This role is critical in supporting the launch and promotion of our computing products.

The ideal candidate will be responsible for setting up and maintaining test environments, executing technical validation tests on Windows-based PCs, validating customer use cases, creating clear and concise demo instructions, and providing general lab support to the marketing organization.

This position requires a blend of hands-on technical skills, attention to detail, and excellent communication abilities.

Responsibilities

Technical Validation & Testing:

• Configure and maintain Windows PCs (hardware and software) used for product demonstrations, evaluations and internal testing. This includes installing operating systems, drivers, utilities and application software.
• Execute pre-defined technical validation test plans on Windows platforms to ensure product functionality and performance meet specifications. Document results accurately and thoroughly.
• Troubleshoot hardware and software issues encountered during testing and demonstrations.
• Perform basic diagnostics and repairs on lab equipment (PCs, peripherals, etc.).

Use Case Validation:

• Work closely with Product Marketing Engineers to understand customer use cases and application scenarios.
• Set up and validate these use cases in a lab environment, ensuring proper functionality and demonstrating value proposition.
• Document validation results and identify potential issues or areas for improvement.

Demo Support & Documentation:

• Develop clear, concise and step-by-step instructions for product demonstrations targeted at various audiences (sales teams, customers, partners).
• Create visual aids (screenshots, diagrams) to accompany demo instructions.
• Maintain a library of demo scripts and supporting materials ensuring they are up-to-date and accurate.
• Assist in the preparation of marketing collateral including technical presentations and white papers.

Qualifications

Education: Associates degree or equivalent technical certification in Computer Science, Electronics Technology or a related field

• preferred

Experience:

Entry-Level (0-2 years): Basic understanding of computer hardware and software principles. Experience building/troubleshooting PCs is a plus.

Technical Skills:

• Proficient in Windows operating systems (Windows 10/11).
• Strong troubleshooting skills for both hardware and software issues.
• Experience with PC configuration, driver installation and system updates.
• Familiarity with common diagnostic tools.
• Ability to read and interpret technical documentation.

Soft Skills:

• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Problem-solving aptitude.

Bonus Points (Nice to Have):

• Experience with scripting languages (e.g., PowerShell, Python).

TekWissen Group is an equal opportunity employer supporting workforce diversity.