MANAGER, UX RESEARCH CAN (14 month contract)

The Home Depot Canada; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading home improvement retailer in Toronto seeks a Manager of UX Research to enhance user experience across digital platforms. This role involves developing research strategies, leading a team, and driving user-centered innovation via qualitative and quantitative methodologies. A strong candidate will have a related university degree and proven organizational skills. This position requires a hybrid work model, with in-office presence four days a week.

Qualifications

• Mastery of various qualitative and quantitative UX research methodologies.
• Ability to synthesize and analyze data effectively.
• Strong organizational skills to manage multiple projects.

Responsibilities

• Develop and communicate a UX research strategy.
• Lead and mentor a team of UX researchers.
• Oversee all aspects of UX Research operations.

Skills

Qualitative and quantitative UX research methodologies

Data synthesis and translation into practical recommendations

Strong organizational skills

Experience with research tools and data analysis software

Education

University / College degree in a related area

Job description

Overview

MANAGER, UX RESEARCH CAN (14 month contract) – The Home Depot Canada. The Manager of UX Research plays a pivotal role in advancing the organization’s understanding of user needs and behaviors, supporting the product experience process and the broader UX workflow for ongoing site enhancements and optimizations. This leader will set the vision and direction for user experience research, ensuring insights inform both strategic and tactical improvements across all digital touchpoints. The role requires cross-functional collaboration, mentorship, and mastery of diverse UX research methodologies to drive continuous user-centered innovation and measurable business outcomes.

Responsibilities

• Develop, refine, and communicate a robust UX research strategy that supports product development, site enhancements, and ongoing optimizations.
• Continuously scan industry trends and best practices, introducing innovative research approaches to elevate the overall user experience.
• Lead, mentor, and inspire a team of UX researchers, ensuring professional growth and a high standard of research excellence.
• Promote cross-disciplinary knowledge sharing and help develop research frameworks and resources that support both product and site optimization initiatives.
• Oversee all aspects of UX Research operations, including budget control, vendor selection, contract negotiations, UX Research enablement tasks, and ongoing management of the Digital Voice-of-Customer (VOC) program.
• Streamline end-to-end UX Research processes, recruitment, scripting, sampling, analysis, and reporting, scaling systems and templates for sustainable delivery of recurring and ad hoc studies.
• Scale UX Research impact by implementing, teaching and advocating best practices when conducting UX Research and using related tools so that UX and product teams can better understand and derive decisions based on users’ needs and behaviors.
• Partner closely with Product, Design, Online Experience and Analytics teams to ensure research insights are embedded throughout site enhancements, optimizations, and new feature development.
• Clearly measure and communicate the impact of research on user satisfaction and organizational objectives, highlighting how research drives continuous improvement of the overall experience.
• Act as a strong advocate for user-centered thinking, regularly presenting actionable findings and recommendations to cross-functional stakeholders and leaders.

Competencies

• Strategic Thinking : Develop comprehensive research plans aligned with organizational goals and adapt strategies in a dynamic environment.
• Leadership : Lead, mentor, and motivate research teams toward high performance and professional development.
• Collaboration : Foster cross-functional partnerships and build productive relationships with stakeholders across multiple departments.
• Communication : Distill complex research findings into clear, actionable insights for varied audiences.
• User Advocacy : Promote a user-centered culture and champion users’ needs across initiatives and digital properties.
• Adaptability : Navigate ambiguity and evolving business priorities in a fast-paced, agile environment.

Skills

• Mastery of qualitative and quantitative UX research methodologies (usability testing, interviews, surveys, ethnography, analytics).
• Ability to synthesize data from multiple sources and translate findings into practical recommendations for site and product improvements.
• Strong organizational skills with the ability to prioritize, manage multiple projects, and meet tight deadlines.
• Experience with research tools, data analysis software, and collaboration platforms commonly used in UX research.

Direct Manager / Direct Reports

• Director of Digital User Experience

Travel Requirements

• Limited – generally limited to the GTA stores and Innovation Centre

Physical Requirements

• Extended Sitting

Hybrid Work

• In Person – 4 days per week

Working Conditions

Working in an office setting : computer work, camera on virtual meetings, taking support calls.

Minimum Education

University / College degree in a related area of study, or equivalent experience.

Minimum Years Of Work Experience

Minimum Leadership Experience

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Retail

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