Manager, Residential Operations

Greenwin Inc.; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A property management company in Canada seeks a Manager, Residential Operations to lead a portfolio of properties. The role involves overseeing operational excellence, ensuring tenant satisfaction, and managing financial outcomes. Ideal candidates should have at least 5 years of residential property management experience, proficiency in relevant tools like Yardi, and strong leadership skills. This position offers an opportunity to impact residential communities positively.

Qualifications

• Minimum 5 years of experience in residential property management.
• Strong knowledge of the Residential Tenancies Act.
• Excellent communication and people management skills.

Responsibilities

• Manage daily site operations and capital improvement projects.
• Oversee rent collection and budget management.
• Communicate with leadership and maintain stakeholder relationships.

Skills

Leadership in property management

Communication

Conflict resolution

Adaptability

Vendor coordination

Education

Certificate or degree in Business Administration, Real Estate, or Finance

Tools

Yardi

Microsoft Office Suite

Job description

Overview

Summary: Are you a results-driven property management professional who thrives in a leadership role and wants to make a meaningful impact on residential communities? We’re looking for an experienced Manager, Residential Operations to oversee a dynamic portfolio of residential properties, ensuring operational excellence, high tenant satisfaction, and strong financial outcomes. This is a unique opportunity to make a tangible impact—enhancing living experiences while ensuring each asset performs at its highest potential.

Responsibilities

What you’ll get to do:

Operational Leadership

• Manage daily site operations, inspections, and capital improvement projects; uphold high standards across all common areas and building systems.
• Build lasting resident relationships by addressing concerns, ensuring service excellence, and supporting long-term retention.
• Oversee rent collection, budget management, variance analysis, and reporting; support leasing efforts to drive occupancy and ROI.
• Lead on-site teams and external service providers to ensure timely, quality service and cost-effective operations.

Compliance & Risk Management

• Ensure full regulatory compliance with applicable legislation, including the Residential Tenancies Act; maintain detailed documentation and proactively manage risk.
• Leverage new tools, technologies, and practices to improve property performance and uncover cost-saving opportunities.

Stakeholder Engagement

• Communicate regularly with leadership, provide reporting, and maintain strong relationships with internal and external stakeholders.

Who you are

• Minimum 5 years of experience in residential property management, with proven leadership in a multi-site environment.
• Certificate or degree in Business Administration, Real Estate, Finance, or related field; CPM, IHM, or similar designations are an asset.
• Strong knowledge of the Residential Tenancies Act and municipal legislation.
• Proficiency in Yardi and Microsoft Office Suite.
• Demonstrated leadership, people management, and vendor coordination skills.
• Excellent communication, diplomacy, and conflict resolution abilities.
• Highly adaptable, organized, and resourceful, with a commitment to continuous improvement.
• A valid driver’s license and reliable transportation.

Equal Opportunity & Accessibility

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting [e-mail]. We encourage all qualified candidates to apply.