Manager, Reporting Omnichannel Analytics

Indegene; Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

A healthcare solutions provider in Ontario is seeking a Manager for Reporting Omnichannel Analytics. This role involves leading cross-functional teams, developing performance reports, and overseeing dashboard creation using Power BI. The ideal candidate will have over 8 years in the pharmaceutical domain, with strong expertise in digital analytics and client-facing communication. A robust benefits package and opportunities for professional growth are provided.

Qualifications

• 8+ years of total experience, including 3+ years in Pharmaceutical / Life Sciences.
• 3+ years of experience in Power BI development.
• Deep understanding of Digital and Omnichannel Analytics.

Responsibilities

• Lead cross-functional teams for Omnichannel reporting and insights.
• Oversee dashboard development using Power BI.
• Serve as primary contact for client interactions.

Skills

Client-facing communication

Power BI expertise

Digital marketing goals translation

Problem-solving skills

Tools

Power BI

Veeva

SFMC

Job description

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work

Manager, Reporting Omnichannel Analytics

You will be responsible for:

Delivery:

• Lead cross-functional teams to deliver Omnichannel reporting and insights, with a strong emphasis on Pharma digital channels, including Paid Media and Owned Data.
• Develop and refine measurement frameworks by translating brand-level omnichannel objectives into measurable KPIs, ensuring alignment across brands and business units.
• Oversee dashboard development and enhancement using Power BI with Copilot, ensuring automation of operations and insights generation for efficiency and effectiveness.
• Deliver performance reports that highlight trends and actionable insights to optimize campaigns.
• Collaborate with analytics teams and client stakeholders to design the solutions addressing key business questions.
• Support client teams in working with media agencies and AORs to define measurement plans, resolve data discrepancies, and implement tactical recommendations.
• Ensure all analytics activities comply with pharmaceutical regulations and documentation standards.

Client Relationship:

• Serve as the primary point of contact for client interactions, deeply understanding their business objectives and ensuring all analytics outputs align with these goals.
• Build and maintain strong relationships with stakeholders, becoming a trusted advisor for Omnichannel Analytics.
• Proactively share industry POVs, trends, and best practices, challenging conventional approaches when appropriate.

Team Leadership and Project Management:

• Lead and mentor a team of junior analysts and consultants, fostering professional development and high performance.
• Manage the execution of analytical projects from inception to delivery, ensuring alignment with client expectations and quality standards.
• Coordinate cross-functional efforts to address complex client challenges effectively.

Must Have

Your impact:
Desired Profile:

• 8+ years of total experience with 3+ years of experience in Pharmaceutical / Life Sciences domain with deep understanding of Digital and Omnichannel Analytics.
• 3+ years of experience with Power BI development experience.
• 2+ years of experience in leading the project with a client facing role.
• Deep understanding of Paid Media strategies, measurement framework, and data (media agency experience is a plus).
• Experience in website performance analysis and UI/UX optimization.

Must Have:

• Proven expertise in Power BI with Copilot for dashboard development and automation.
• Strong experience with Pharma Omnichannel data, including Paid Media and Owned Data (Veeva, SFMC and Website data).
• Ability to translate digital marketing goals into measurable KPIs and actionable insights.
• Experience in developing and delivering monthly omnichannel reports that drive campaign optimization.
• Excellent client-facing communication and presentation skills, with the ability to simplify complex analytics for diverse audiences.
• Strong problem-solving skills and ability to frame business issues and deliver impactful solutions.

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.