Manager, Product Office Engagement Lead

TD; Toronto; On-site; CAD 78,000 - 92,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Product Office Engagement Lead. This role is essential for strengthening trust with business partners and enhancing internal talent. Key responsibilities include developing communication strategies, leading training initiatives, and collaborating with various stakeholders. Ideal candidates should demonstrate experience in communication and training program design, with a strong ability to foster collaboration. The position offers competitive compensation and a robust total rewards package.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Qualifications

• Experience in communication strategy development.
• Ability to design training programs.
• Strong collaboration and leadership skills.

Responsibilities

• Develop and execute internal communication strategies.
• Design and implement the Scaled Agile certification program.
• Partner with leadership to ensure consistent messaging.

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Enterprise Enabling Functions

Pay Details

91,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Position Overview

The Product Office Engagement Lead plays a critical role in strengthening trust with our business partners and building internal talent within Protect Product. This position is responsible for driving high‑quality, consistent, and timely communication about our accomplishments, roadmaps, and recognition, while also leading key training initiatives that enable our teams to deliver exceptional solutions.

• Building Customer Trust – improve the quality and cadence of communications with Line of Business partners, showcase Protect Product’s achievements, roadmaps, and awards. Enhance the Product & Service Catalogue tooling to provide a modern, engaging experience, including accomplishments, demo videos, and roadmap visibility. Foster transparency and confidence in the value Protect delivers, reinforcing trust and justifying investment.
• Building Protect Talent – lead the Scaled Agile certification program to ensure Product Owners and related roles are equipped with agile best practices. Develop and deliver Fraud Detection training, particularly for onboarding new Product Owners and Developers, enabling them to design solutions with end‑user needs in mind. Drive alignment between teams, improve requirement quality, and ultimately deliver better solutions.

Key Responsibilities

• Communication: develop and execute internal communication strategies for Protect Product initiatives; create engaging content for newsletters, intranet, and partner updates; maintain and enhance the Product & Service Catalogue with updated roadmaps, accomplishments, and multimedia resources.
• Training & Development: design and implement the Scaled Agile certification program for Product Owners; build and deliver Fraud Detection training modules for onboarding and ongoing development; track training effectiveness and continuously improve based on feedback and outcomes.
• Collaboration & Leadership: partner with leadership, product teams, and LOB stakeholders to ensure consistent messaging and training priorities; manage relationships with external vendors or internal SMEs for content creation and delivery.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We are delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Interview Process

We will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet