Manager, Marketing - Aftermarket

Bombardier Transportation GmbH; Dorval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Dorval, Quebec is seeking a Manager for Marketing within the Aftermarket division. This role involves leading the development of customer marketing strategies, optimizing marketing channels, and managing a team. The ideal candidate should have extensive marketing experience, team management skills, and be fluent in both English and French. The company promotes a flexible work environment and encourages diverse applicants to apply.

Benefits

Comprehensive insurance plans

Retirement savings plan

Employee Assistance Program

Qualifications

• Minimum five years' experience managing a team.
• Ten years' experience in developing and leading marketing strategies.
• Fluent in English and French.

Responsibilities

• Lead the customer marketing strategy for Bombardier.
• Develop innovative marketing solutions for customer services.
• Manage the budget for the Customer Experience Marketing team.

Skills

Team management

Customer service experience

Strong communication skills

Project management

Budget management

Analytical skills

Interpersonal skills

Education

Bachelor’s in marketing or related field

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

• Lead a team in the development and execution of the annual customer marketing strategy to support the growth of Customer Services & Support.
• Work with cross-functional teams, to develop and implement a world-class customer experience that will strengthen the Bombardier Business Aircraft brand, improve market perception, and drive new and repeat business using innovative marketing solutions.
• Develop and execute marketing strategies and campaigns such as email, search engine marketing, social and cross-media advertising that incorporate strong analytical measurement capabilities and supports the growth and promotion of Bombardier Customer Services & Support.
• Optimize the mix of marketing & communications channels to achieve strategic objectives.
• Suggest innovative solutions to communicate with the industry’s core audience.
• Lead the governance for major marketing projects through rigorous project management, regular meetings with different management levels of the Marketing and Customer Experience organizations.
• Implement a tracking and reporting strategy to analyze campaign performance.
• Support Bombardier revenue objectives through the execution of marketing strategies to help drive lead generation activities.
• Develop strong relationships with Bombardier executives & other key stakeholders within the organization.
• Evaluate campaign analytics to analyze KPIs, identify end-user patterns and make recommendations to continually improve campaign effectiveness.
• Manage the budget for the Customer Experience Marketing team through robust invoice, accrual and chargeback management.
• Manage and collaborate with key partners and suppliers (agencies, consultants, translators, copy editors, etc.)

How to thrive in this role?

• You have a bachelor’s in marketing or a related field.
• You have minimum five (5) years’ experience managing a team.
• You must be process oriented.
• You have the ability to interact effectively with a variety of external and internal contacts and team members
• You have a minimum of ten (10) years of experience developing, implementing and leading marketing strategies in a large organization
• You are an expert in written and verbal communication and interpersonal skills in English and French (Quebec).
• You have experience working in Customer Services or Aftermarket business.
• You have solid ability to translate complex information into simple – yet comprehensive – strategies with timelines and costs
• You have experience in building and selling business cases
• You have change management experience
• You are highly organized and able to juggle multiple priorities in a fast-paced and stressful environment
• You have strong Project Management skills
• You have strong business and financial acumen
• You have advanced budget management & reporting skills
• You have knowledge of tools and processes required to implement marketing strategies
• You have solid leadership skills and an ability to work in an extended team across business functions/units
• You have strong stakeholder management skills
• You are comfortable coaching, advising and challenging members of senior management
• You have knowledge of the aerospace industry is an asset

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Manager, Marketing - Aftermarket

Primary Location Administrative Centre (CA)

OrganizationAerospace Canada

Shift Day job

Employee Status Regular