Manager Inflight Services

Porter Airlines Inc.; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading airline company seeks a Manager of Inflight Services to oversee the Inflight team on its Embraer E195-E2 fleet. This role is critical in ensuring exceptional onboard service, fostering team engagement, and collaborating with operational leaders on safety and service standards. Ideal candidates will have management experience in aviation or customer service, strong communication skills, and the ability to lead effectively. A commitment to the company's values of integrity and service excellence is essential.

Qualifications

• Minimum 5 years of management experience in aviation or customer service.
• Ability to lead and engage frontline employees in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Provide leadership and operational support to the Inflight team.
• Ensure consistent application of service standards and procedures.
• Collaborate with operational leaders for safety and service delivery.

Skills

Management experience

Leadership

Communication

Problem-solving

Customer service

Education

Management degree or equivalent

Job description

Job Summary

Manager, Inflight Services is responsible for supporting and leading the Inflight team members operating on Porter’s Embraer E195-E2 fleet. This role ensures the consistent delivery of our signature onboard service, drives operational excellence, and fosters engagement within the flight attendant community. The Manager will partner closely with other operational leaders to ensure that safety, service, and culture remain at the heart of every Porter flight.

Duties & Responsibilities

• Provide day-to-day leadership, guidance, and operational support to the E2 Inflight team across all bases.
• Support a team of Inflight Supervisors across Porter’s E2 bases.
• Ensure the consistent application of Porter’s service standards, policies, and procedures on E2 operations.
• Partner with Flight Operations, Crew Planning, and Training to support efficient and compliant crew performance.
• Identify and address performance or service delivery gaps through coaching, feedback, and development.
• Support and engage flight attendants through regular base visits, communications, and recognition initiatives.
• Collaborate with the Vice President, Inflight Services to implement new programs, service changes, and operational enhancements.
• Participate in investigations, performance reviews, and employee relations processes, ensuring fairness and alignment with company policy.
• Champion a positive safety and service culture consistent with Porter’s values and Transport Canada regulations.
• Provide operational coverage and leadership presence during irregular operations and peak travel periods.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote The Company Safety Policy.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
• Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.
• Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.
• People Leadership: Assuming a leadership role in helping others achieve excellent results.
• Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

Qualifications

• Minimum 5 years of management experience, ideally within aviation, hospitality, or customer service operations
• Previous inflight management or supervisory experience will be given priority
• Demonstrated ability to lead, coach, and engage frontline employees in a fast-paced, safety-sensitive environment
• Excellent communication, problem-solving, and decision-making skills
• Fluency in English and French is an asset
• Strong organizational skills with the ability to manage multiple priorities
• Working knowledge of Transport Canada regulations (CARs) and airline operations an asset
• Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete the company background screening process
• Ability to meet the required medical standards (including alcohol and drug tests) and all physical requirements of the Flight Attendant position
• Must hold a current, valid Canadian Passport, or a current, valid International Passport with a current US Crewmember Visa (C-1/D)
• Flexibility to travel and work outside of regular hours as operationally required
• Commitment to Porter’s values of care, integrity, and passion for delivering exceptional service

Location

Toronto (Toronto Pearson International Airport - YYZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.