Manager, Human Resources

Company3; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading creative services firm in Toronto is seeking a Manager of Human Resources to provide comprehensive HR support across various employee relations and processes. The role involves supporting 200 employees in Toronto and advising leaders, with responsibilities in compliance, talent processes, and strategic HR initiatives. Strong knowledge of Canadian HR practices and relational abilities are crucial. This position offers a competitive salary and a hybrid working model.

Benefits

Competitive salary

Health and retirement benefits

Hybrid work model

Professional development opportunities

Qualifications

• Current knowledge of Canadian HR practices and employment law.
• Broad HRBP/generalist experience across employee relations and payroll.
• Experience supporting and advising leaders across multiple levels.

Responsibilities

• Serve as the first point of contact for employees and managers.
• Conduct workplace investigations and ensure compliance with regulations.
• Support HR administration tasks including offer packages and onboarding.

Skills

Strong organizational skills

Proactive problem-solving

Excellent relationship-building ability

Effective written and verbal communication skills

Proficiency with HR tools

Education

Knowledge of Canadian HR practices

HR certifications (CHRP, CHRL, or SHRM)

Tools

Microsoft Office/Excel

Dynamics 365 or comparable HRIS systems

ClickUp or similar Project Management software

Job description

Business Unit: Company 3

Position: Manager, Human Resources

Location: Toronto, ON (Hybrid)
Pay Range: $90,000 - $120,000 CAD annually

POSITION SUMMARY

The Manager, Human Resources is a hands‑on, mid‑level leadership role responsible for delivering high‑quality HR support across employee relations, talent processes, recordkeeping, compliance, and local people operations.

The Manager, Human Resources serves as the primary HR contact for approximately 200 employees in Toronto and a primary escalation point for about 100 employees in Vancouver while partnering closely with our Global HR, Talent Acquisition, HRIS, Culture & Learning teams. The role is onsite at least three days each week in our Toronto studio, with occasional travel to Vancouver as needed.

MAIN DUTIES

The Manager, Human Resources will serve as the first point of contact for employees and managers, providing balanced guidance. They will conduct workplace investigations and collaborate with the Company’s Legal Department on documentation and outcomes. They will support managers in creating and implementing performance improvement plans (PIPs). They will guide and document disciplinary actions, ensuring fair and consistent practices. Other duties include:

• Support leaders in compensation‑related conversations by coordinating timelines and information during review cycles.
• Identify trends in employee relations and recommend improvements to policies, training, or workflows.
• Work with Legal on matters involving legal issues and risk management.

Compliance, Health & Safety

• In collaboration with the Legal, advise and ensure compliance with Canadian and provincial regulations including ESA, OHSA, AODA, accessibility requirements, and WSIB.
• Ensure adherence to company‑wide policies and maintain compliance with global HR standards and requirements.
• Maintain documentation and records required for audits and regulatory inquiries.
• Collaborate on local health & safety activities including inspections, incident reporting, and communication.
• Oversee WSIB claims, return‑to‑work coordination, and related documentation.

Culture, Engagement & DEI

• Champion inclusive practices and help identify identity‑based barriers within processes or policies.
• Support culture and engagement initiatives in partnership with the Culture & Learning and DEI teams.
• Reinforce a positive, supportive environment for creative and technical talent.

Secondary Responsibilities

Talent & People Operations

• Manage intake of hiring needs, including approvals, job descriptions, title calibration, and compensation alignment.
• Partner with Talent Acquisition after requisitions are approved, supporting adjustments to scope or budget as needed.
• Contribute to talent attraction efforts by advising on compliant role profiles and hiring considerations.
• Deliver local onboarding/HR orientations and coordinate offboarding activities.
• Support HR administration tasks including offer packages, new hire documentation, employment status changes, and leave‑of‑absence coordination.
• Conduct routine HRIS audits and partner with the Global HRIS team to ensure data accuracy.
• Coordinate with Payroll to ensure accurate data handoffs and adherence to deadlines.
• Administer Canadian benefits and support employees with inquiries.

Organizational Development & Leadership Support

• Support organizational development, including workforce planning, structure assessments, and change management.
• Partner with leaders at all levels to improve consistency and clarity in people practices.
• Assist with creation, accuracy, and maintenance of studio org charts.

Team Management

• Manage one remote HR Generalist, providing coaching, structure, and support.
• Build strong relationships with studio leaders and global HR partners.
• Model professionalism, integrity, and respect.

WHAT YOU BRING

The ideal candidate will bring a strong and current knowledge of Canadian HR practices, employment law, ESA, OHSA, AODA, and WSIB requirements. They will bring broad HRBP/generalist experience across employee relations, payroll, people operations, compliance, and talent processes. They will bring experience supporting and advising leaders across multiple levels. They will bring a demonstrated ability to handle investigations, disciplinary actions, PIPs, and other sensitive communications and matters. The ideal candidate will also bring the following:

• Strong organizational skills, reliability, and follow‑through.
• Diplomatic approach with excellent relationship‑building ability.
• Proactive problem‑solving and sound judgment.
• Effective written and verbal communication skills.
• Proficiency with HR tools and Microsoft Office/Excel general productivity software.

Nice to Have:

• Experience within creative, technical, post‑production, or fast‑paced studio environments.
• Experience supervising or coaching others.
• Experience in project management.
• Familiarity with Dynamics 365 or comparable HRIS systems.
• Familiarity with ClickUp or similar Project Management software/platforms.
• Experience in a global or matrixed organization.
• HR certifications such as CHRP, CHRL, or SHRM.

Physical Demands

• Ability to work onsite at least three days per week in the Toronto studio.
• Ability to move between desks, meeting rooms, and other studio spaces as required.
• Extended periods of sitting or computer work.
• Occasional travel to the Vancouver studio as needed.

ABOUT THE COMPANY

Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre‑vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post‑production finishing, marketing/trailers, live‑action production, experiences, and more.

Diversity and Inclusion at Company 3

Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.

It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.

*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue‑based metrics, applicable law, and business or organizational needs.

The benefits for eligible part‑time employees working 25 or more hours per week and full‑time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part‑time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.

The above compensation and benefits information is provided in accordance with various state, provincial, and local pay transparency laws.

This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview. To the extent required by applicable law, the Company will contact candidates who are interviewed, within 45 days of their last interview, to advise as to whether or not a hiring decision has been made.